National Account Representative

EMCOR Group • Barberton, OH

111d

About The Position

S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power. With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Kentucky, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type. The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems. The Company goal is to continuously grow the revenues of the National Accounts department while maintaining profits, satisfying customers' requirements, and staying compliant with required guidelines.

Requirements

• High school diploma or GED required.
• Background in construction or account rep. experience preferred.
• Proven organizational skills.
• Ability to multi-task in a fast paced environment.
• Proven knowledge of Microsoft Office Software (Particularly Excel, Word and Power Point) required.
• 3+ years experience in a call center or customer service environment required.
• Strong customer service skills and the ability and willingness to learn new systems and processes required.

Responsibilities

• Schedule service and inspection of customer sites on demand.
• Perform follow up as necessary on outstanding work orders.
• Maintain subcontractor relations and negotiate rates as needed.
• Provide phone coverage for assigned account(s) as well as overflow.
• Maintain profitable margins on work orders.
• Be the primary customer service contact for assigned account(s).
• Cross-train to perform any job occupation as determined by the Company.

Benefits

• Competitive salary
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED