National Account Project Manager

Allegion•Indianapolis, IN

1d•Remote

About The Position

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. National Account Project Manager - Stanley Access Technologies, Remote Stanley Access Technologies, a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. National Account Project Manager The National Account Project Manager is a fast-paced, multi-tasking role responsible for end-to-end management of national account projects (approximately 450–550 projects per PM). You will be the day-to-day face of Allegion to assigned customers, responsible for entering and managing orders in D365, coordinating with internal teams (Credit, Contracts, Factory/Release, Billing), tracking and driving shipments and installations, and escalating issues proactively to keep projects on schedule. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Requirements

2-3+ years of project management or account management experience in manufacturing, distribution, or construction-related fields; experience with Auto doors/access controls or related products is a strong plus.
Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems.
Strong working knowledge of Microsoft Teams, Outlook, and Excel.
Demonstrated ability to manage a high volume of concurrent projects (400+).
Excellent customer-facing skills and the ability to build credibility and trust with national accounts.
Strong problem-solving skills and attention to detail.
Proven ability to escalate effectively and drive cross-functional resolution.
Comfortable working in a fast-paced environment and adapting to changing priorities.
Organization and time management — capably prioritize and manage many simultaneous tasks.
Communication — clear, concise, and proactive verbal and written communication.
Accountability — owns issues, follows through to resolution, and takes responsibility for outcomes.
Customer focus — acts as a reliable, responsive contact for customers and internal stakeholders.
Team collaboration — works across teams to remove barriers and deliver results.

Nice To Haves

experience with Auto doors/access controls or related products is a strong plus.

Responsibilities

Manage 450–550 national account projects from order intake through final installation and closeout.
Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements.
Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders.
Coordinate with Credit to resolve credit holds and ensure timely order processing.
Serve as the primary point of contact for customers — provide status updates, gather installation dates, and respond to questions.
Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions.
Track each project’s status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps).
Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track.
Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing.
Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email.
Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues.
Provide regular reporting to account leadership on project health, risks, and recovery actions.
Maintain documentation and audit trails for project decisions, changes, and approvals.
Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance.

Benefits

Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching