National Account Program Manager

Elwood Staffing•Columbus, IN

14d

About The Position

When you join the Elwood family, you become part of team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us! Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. #powerthepurple General Purpose: To provide superior customer service to Elwood accounts serviced across multiple markets. This includes exceptional support to the field organization as they target new opportunities as well as service existing regional and national account customers. Driving the sales and service delivery strategy to grow accounts is a core foundation of the role.

Requirements

College degree or equivalent years of relevant experience.
Capable of working effectively in a busy atmosphere requiring a constant ability to multi-task while maintaining a strong attention to detail.
Excellent written and verbal communication skills across various audiences.
Experience hosting and presenting materials and presentations using online team meeting software.
Strong analytical, organizational and creative problem-solving skills.
Passion for excellence and bias for urgency/speed of response.
Ability to travel to client sites when necessary.

Responsibilities

Serve as centralized point of contact for large National Account clients to answer questions, resolve issues, drive account expansion and facilitate correction of any service issues.
Assist the branches, BDMs and field leadership with multi-account questions, including location opportunities, servicing requirements, system set-up, program protocol, etc.
Lead roll-out process for multi-location accounts, including preparation of Quick Reference Guides, coordinating with customer locations, launching opportunities to the field and addressing resulting questions or concerns.
Lead License to Hunt Campaigns including reporting on sales activity and metric tracking of results.
Create market intelligence as requested, including compensation analysis and support.
Communicate with field leadership and teams regarding any program changes with multi-site accounts.
Actively engage with field leadership in the pursuit of multi-market accounts.
Develop complete working knowledge and usage of Elwood's technology systems.
Monitor KPIs; drive swift action to resolve shortcomings.
Proactively analyze data to develop and deploy solutions.
Drive consistency in client reporting, providing commentary on insights and opportunities.
Find and implement value-add opportunities.
Ensuring service delivery, reporting, and compliance consistency across all sites.
Work with VP of National Accounts Programs in preparing and presenting proposals, presentations, business reviews, reports, data analytics as requested.
Provide Superior Customer Service in all aspects of the job.