National Account Portfolio Director

Allied Universal • New York, NY

13d • $100,000 - $120,000

About The Position

Allied Universal® is hiring a Client Portfolio Director to oversee a national commercial real estate client. The Client Portfolio Director collaborates with the Branch/General Manager to provide leadership and operational oversight across a nationally distributed portfolio, ensuring consistent service delivery and alignment with client expectations at every location. As a leader, you will drive profitable business growth by providing world-class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. Step into a high-visibility role where your leadership, polish, and strategic acumen shape the experience for one of Allied Universal’s most prestigious partners Navigate complex stakeholder environments with confidence, diplomacy, and discretion—building trust and driving long-term partnership success National travel - 25%

Requirements

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business or a related field
• Associate’s degree in Criminal Justice, Business or a related field with thee (3) years of management experience in a high-volume workforce environment or service industry
• High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

Nice To Haves

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

Responsibilities

• Caring Leadership, Client Engagement, and Operational Oversight:
• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability.
• Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow relationships with clients by understanding their security needs and ensuring satisfaction
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Financial Performance and Growth:
• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with sales to drive organic business growth within existing client operations

Benefits

• Base salary: $100,000-$120,000
• Medical, dental, vision, basic life, AD&D, disability insurance and retirement plan
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees