National Account Manager

Lowe's Companies, Inc.•Mooresville, NC

59d

About The Position

The National Account Manager is responsible for maintaining and expanding relationships with strategic customers across all focus segments of Lowe's. The National Account Manager will serve as the main point of contact and is required to fulfill the needs of the account and collaborate with internal stakeholders to ensure success in achieving business objectives. The Strategic Account Manager is also expected to bring in new business from existing strategic accounts by cross selling and/or upselling products and service offerings as well as bring new customers to the Lowe's organization.

Requirements

Bachelor's Degree or equivalent experience
3-5 years relevant sales experience, including strategic global accounts in a business and/or account management organization.
3-5 years previous experience using computer programs; including the use of the CRM software, pipeline management and reporting system, and Microsoft Office.
3-5 years previous experience in selling in a long sales cycle with complex financial data and strong understanding of financials, profitability, and cash flow.

Responsibilities

Responsible for the profitable sales and growth of national accounts by addressing gaps in partnerships (i.e., service, product availability, marketing, etc.) and develop solutions in collaboration with Directors of Commercial Property Management, Divisional Pro Sales Directors, Director of Lowes eProcurement and sub-ordinate roles within each of the outside sales segments.
Lead a joint strategic account planning process that focuses on mutual value creation and customer lifetime value over the short, mid, and long term.
Understand customers’ long-term business goals, associated pain points, and identify suitable upselling and cross-selling opportunities and solutions.
Build customer relationships with strategic decision makers while developing an understanding of their internal organizational landscape and how it influences strategic initiatives.
Cultivate consulting relationships with customers to provide best in class service, develop future business opportunities, and gain referrals.
Execute successful contract renewals and negotiate pricing updates with strategic accounts when necessary.
Conduct comprehensive account reviews with assigned strategic customers to ensure alignment of stated objectives.
Coordinate post-sale follow-up activities to ensure customers' expectations are met.
Provide guidance to field sales leadership and associates on execution and management of customer contract requirements.
Attend various trade associations and meetings to demonstrate and promote our products as well as understand and expand knowledge of account sectors, vertical business, strategic competitors, and further expertise within the industry.