National Account Manager - Lincoln, NE

UnitedHealth Group•Lincoln, NE

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The National Account Manager will be responsible to actively manage and drive growth, profitability, and satisfaction within a defined portfolio of national accounts. The National Account Manager will need to take a proactive approach to clients to better understand their business goals and objectives. This role will require an individual to have a provider focus, an ability to be consultative and a bias toward driving results and growing business.

Requirements

Relationship management experience, preferably within financing
Experience consulting, fielding questions and diagnosing a client’s needs to provide recommendations, and follow through to resolution
Experience troubleshooting issues to quickly identify root cause
Experience working in a detail-oriented role that requires a high level of organization
Professional, positive image over the phone and in-person
Proficiency using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Nice To Haves

Relationship management experience; preferably within financing or payments space
Experience with CRM tools
Experience training others on system or tools

Responsibilities

Develop value-based, long-term working relationships as one of the clients’ trusted advisors to effectively understand and address opportunities for growth within national accounts
Ensure an ongoing seamless customer experience for existing clients, including maintenance, and updating of account documentation, sending refreshed marketing materials, facilitation of e-training sessions for new staff, etc.
Proactively manage key enterprise relationships to strengthen rapport and create greater value
Engage enterprise partners in ongoing business reviews to ensure proper utilization and continuity while addressing concerns
Create solid relationships with key stakeholders at both senior and mid-management levels
Able to coordinate available resources across multiple departments to secure business opportunities and ensure success
Able to put together presentation decks that properly highlights provider performance and help drive utilization
Effectively communicate with key enterprise partners and maintain a good working relationship
Continuous tracking of account activity with the ability to influence provider behavior conducive to an increase in funded volumes
Provide monthly reporting and metrics to clients to ensure we are taking a proactive approach to improving their practice while providing “white-glove” service
Develop a strong understanding and knowledge of the client's business model
Assist in activation or re-activation of existing clients
Engage with providers, owners, and office staff to ensure clear understanding of the Proceed Finance program and successfully implement action plans for increased usage of our product, ensure retention and grow their business
Manage daily activity and processes within current CRM system
Maintain knowledge and understanding of all Proceed product offerings, current rates, and compliance requirements to support usage of the product

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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