National Account Manager - Southwest

Cigna • Gilbert, AZ

282d • $80,900 - $134,800 • Hybrid

About The Position

The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000+ employee lives. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals, as well as Cigna persistency, membership growth, and earnings targets. The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Requirements

• College Degree or a minimum of 5+ years equivalent related experience.
• Proficient knowledge (min of 3+ years) in healthcare / managed care business.
• Ability to travel within the United States as needed, could be as high as 25%.
• Ability to obtain appropriate license.
• Excellent communication, negotiation, influencing skills.
• Strategic and financial savvy; ability to partner with NAE to grow book of business.
• Demonstrated planning/organizational skills.
• Demonstrated ability to foster strong working relationships.

Responsibilities

• Support clients in the Southwest region of the US.
• Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies.
• Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience.
• Maintains market/competitive knowledge on service trends and differentiators.
• Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies.
• Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis.
• Develop/maintain 'trusted advisor' relationships with clients and consultants.
• Maintain in-depth knowledge of Cigna products/services across all product lines.
• Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna.
• Lead in managing dental reporting requests to include analytics and presentation.
• Develop/implement consumerism strategies for target accounts to drive enrollment growth.
• Maintains basic understanding and conceptual application of underwriting principals.
• Effectively leverages resources to fulfill client onsite needs.
• Represents Cigna well in market based events.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree