National Account Manager - Security

Prosegur-posted about 1 year ago
$100,000 - $110,000/Yr
Full-time • Senior
Phoenix, AZ
5,001-10,000 employees
Administrative and Support Services
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The National Account Manager - Security at Prosegur is responsible for overseeing operations at all sites under key clients, ensuring compliance with reporting and operational requirements. This role involves developing business opportunities, maintaining client relationships, and managing service levels to ensure client satisfaction and retention.

  • Partner with executives and other business units within the assigned client organization and within Prosegur, proactively communicating and ensuring compliance of all reporting and operational requirements.
  • Develop and maintain business opportunities for the client using hybrid security concepts or other technology.
  • Consult regularly with Prosegur field managers to ascertain needs and communicate client expectations.
  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting all contract requirements.
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
  • Maintain and track key performance metrics for the client.
  • Engage regularly with clients to share expertise in relation to each location's security needs.
  • Utilize WinTeam and Domo to produce reports that require interpretation and action for effective business management.
  • Ensure all receivables are collected within client contract terms.
  • Enforce Prosegur's policies as outlined by the handbooks and executive memos.
  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
  • Maintain confidentiality of all information and data.
  • Keep records and prepare accurate and timely reports both manually and through automated methods.
  • Bachelor's degree from an accredited College or University; MBA is preferred.
  • Minimum 10+ years of previous security industry experience preferred.
  • Proven strong service orientation, excellent interpersonal, leadership and organizational skills.
  • Self-starter, with the ability to thrive in a fast-paced environment.
  • Demonstrated proficiency with programs like Microsoft Office.
  • Effective P&L management skills to identify areas to increase profitability.
  • Ability to develop and grow client relationships.
  • Ability to make decisions and conduct courageous conversations.
  • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
  • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could impact our service image or brand.
  • Demonstrated ability to think clearly during crisis or high-stress periods.
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
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