National Account Manager, Retail

Carrier

6d • $96,000 - $192,000

About The Position

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier. About This Role Experienced Account Management professional, overseeing and participating in various Account Management and customer relationship management processes. Responsible for representing the company's interests and building business relationships to enhance account management performance.

Requirements

• High School Diploma or GED
• 3+ Years of Experience with National Account Management
• 2+ Years of Sales Experience
• Ability to Travel 30% of the time Domestically

Nice To Haves

• Bachelor’s Degree in Business, Marketing, Sales, or other related disciplines.
• 5+ Years of HVAC industry experience
• Retail National Account Management Experience
• A self-starter and can take full ownership of National Accounts
• Experience leading cross-functional, multi-business-unit teams to solve complex customer challenges
• Proven ability to influence and collaborate effectively across all organizational levels
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a dynamic environment
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

• Own and drive national retail account programs by developing, executing, and managing sales and marketing strategies that deliver profitable growth aligned to Carrier’s National Account objectives.
• Lead end‑to‑end program and project management, including setup, design, scheduling, vendor oversight, change management, and ensuring all milestones, audits, and deliverables are met on time.
• Build and strengthen strategic partnerships with national retail customers, distributors, dealers, and third‑party vendors to expand existing business and unlock new growth opportunities.
• Track, analyze, and report program performance by establishing KPIs, SLAs, and financial metrics, and presenting clear trend and performance updates to executive leadership.
• Collaborate cross‑functionally with sales, marketing, finance, and operations to manage rebates/accruals, ensure contractual compliance, and align stakeholders on program goals and outcomes.
• Own and grow assigned National Account(s)
• Serve as the single point of accountability for end‑to‑end program success
• Align internal cross‑functional teams and external partners
• Drive disciplined, data‑driven decision making
• Drive data analytics and digital enhancements, delivering effective tracking and reporting solutions for internal and external customers
• Act as a primary contact to identify prospective for account management teams and develops a professional relationship to understand the customer needs and suggest products and/or services that meet the customer needs.
• Conducts business development activities for account management teams within defined customer segment to support the business strategy.
• Leads bid opportunities, participates in the preparation of bid responses and negotiation with potential customers.
• Developing and promotes new customer contact leads for the sales business development team.
• Proactively supports and develops prospective projects with assigned customers and presents to sales business development team.
• Develop personal customer relationships with prospective accounts to influence opportunities.
• Develop customer presentations for specific customer needs

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees