National Account Manager, Employee Benefits
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About The Position
The Employee Benefits National Account Manager is accountable for proactive customer management, education, development, profitable growth, and retention of assigned National Account clients. This role involves crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya's capabilities that align with appropriate solutions, challenging current communication practices with clients. The manager will lead meetings, create consultative content, and empower clients by portraying partnership as an extension of their own team. They will critically analyze claims trends, work with operational leaders to solve issues, and support the build-out of the National Account value proposition and service model within the Operations team. The role also includes suggesting best practices, leading finalist presentation preparations, collaborating on renewal conversations, mentoring colleagues, and creating opportunities with the client base through investigative questions and actions.
