NAS Billing Setup Specialist

Conservice • Logan, UT

2d

About The Position

New Account Setup Specialists are responsible for providing a high-quality
onboarding experience for our clients. They are the primary Conservice contact
during setup. They also communicate with the Account Manager, multiple NAS
teams, and other departments to compile/verify data. Their main data analysis
and input tasks center around the following: Utilities, methods, fees, property
lease, utility bills, and state regulations. The Setup Specialist is responsible
for providing an accurate and timely setup product in order for resident bills
to mail on time.

Requirements

• Billing or setup experience
• Manages time and prioritizes tasks efficiently
• Strong comprehension/problem-solving skills
• Understanding of company purpose, goals, and objectives
• Strong communication skills and ability to foster relationships
• Excellent team skills
• Self-motivated and accountable

Responsibilities

• Manage a new portfolio of setups each month
• Initiate contact with the client to request setup info and send follow ups every 48 hours
• Resolve or escalate any client issues and be their main point of contact during setup
• Coordinate with other departments to ensure efficient communication and avoid billing delays
• Track setup progress in Launch and report any delays or issues to leadership
• Participate in internal/external calls for specific properties/mgmt firms
• Compare Conservice agreement to the resident lease and prior billing (if applicable)
• Review utility provider invoices and confirm billable expenses
• Perform a surface-level review of other internal inputs (units, tenants, reads, prior billing, etc)
• Ensure contracted utilities, methods, and fees are in compliance with state regulations
• Identify/Implement workarounds in place of pending information
• Complete additional data entry tasks to allow for resident billing
• Perform final quality check to ensure overall setup cohesion and accuracy
• Continue communication with the Billing team to quickly identify/resolve setup issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees