NANA SHAREHOLDER COLLEGE INTERNSHIP - NANA North Information Technology (IT) Intern Paid Internship

NANA North•Anchorage, AK

37d

About The Position

Under general supervision, provide technical desktop software and hardware problem resolution to all NDCCG (NANA Development Corporation Commercial Group) computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed. Pass more complex end-user problems on to 2nd level IT support; conduct hardware and software inventory; and perform related work as required. This position does not provide travel or housing for the intern. No specific major is required for this position. NANA will provide lodging and transportation for applicants outside the Anchorage/Matsu Valley area. For more details, feel free to reach out! Internships will run from June to August with some flexibility based on individual availability. Apply Early! Applications are accepted until April 30, but we don’t wait to start the conversation. Interviews and selections will take place as soon as viable candidates are identified. This role may close before the listed deadline, so get your application in today!

Requirements

Applicants must be a shareholder of NANA Regional Corporation, Inc., or a direct descendant of a shareholder. In accordance with NANA's Shareholder Preference Hiring Policy, priority will be given to NANA Shareholder first, followed by shareholder descendants.
Must be 18 years or older.
Must be currently enrolled in college or a vocational school full-time and have completed one semester of postsecondary education.
Must be able to provide legal documentation for your eligibility to work in the US
Desire to work in Information Technology field with High School course work in Information Technology
Basic technical knowledge of network and PC operating systems.
Basic technical knowledge of current desktop/laptop hardware, protocols, and standards.
Basic application support experience with Microsoft software and technologies
Professional and courteous demeanor at all times
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Ability to prioritize and execute tasks in a high-pressure environment.

Responsibilities

Identifies, diagnoses, and resolves Tier-I problems for users of NANA’s computer software and hardware, in a call center environment; communicates solutions to end-users.
Provides one-on-one end-user problem resolution over the phone or with remote control software on user’s hardware and software.
Delivers, sets up, and assists in the configuration of end-user computer hardware, software and peripherals.
Diagnoses and resolves end-user printer problems, computer hardware problems, and e-mail, Internet and local-area network access problems.
Performs minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Assists 2nd and 3rd level IT technicians in creating materials for end-user frequently asked questions (FAQs).