Named Account Executive - Higher Education

Salesforce•Irvine, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Named Account Executive specializing in selling into Higher Education customers you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives. Territory: Los Angeles Join our dynamic team and help Higher Education organizations leverage Salesforce solutions to enhance their operations and better serve their constituents.

Requirements

7-10+ years of quota carrying software or technology sales and account management experience, ideally to Higher Education customers across the West.
Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.)
Highly driven individual with a focus on execution, strong sense of urgency and a belief in our mission.
A mix of business curiosity combined with a technical ability to truly address customer data challenges and earn trust
Solution selling mentality: develop a plan and solution, articulate value, and navigate complexities of our customers to drive revenue
Degree or equivalent relevant experience required.
Must live in territory (Southern CA)

Responsibilities

Cultivate and maintain enduring relationships with Higher Education clients
Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
Provide regular progress updates to management regarding client accounts.
Monitor and report on key performance metrics, including client retention and revenue growth.
Maintain a high level of client satisfaction by consistently exceeding expectations.
Work collaboratively with internal teams to devise solutions for complex challenges.
Address and resolve client issues in a timely and efficient manner.
Keep clients informed about new product features, updates, and enhancements relevant to their needs.
Identify growth opportunities within existing accounts and work towards expanding Salesforce services.
Collaborate closely with clients to formulate customized account strategies.
Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
Stay informed about industry trends, government regulations, and competitive offerings.
Develop an in-depth understanding of Salesforce products and solutions.
Conduct regular meetings and check-ins to assess client satisfaction and identify areas for improvement.
Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.