Nail Technician (PT)

Grand Traverse Resort and Spa•Acme, MI

1d•Onsite

About The Position

This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences. Weekends are a requirement for this position.

Requirements

Trained in Cosmetology from an accredited learning institution
Valid Cosmetology or Nail Technician license from the State of Michigan.
1 year previous experience in the beauty industry, guest-service industry and training field
18 years of age and have a High School diploma or GED
Experience working with service booking software and Microsoft operating systems
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
Possess effective time management skills when completing assigned tasks
Ability to identify complex problems, evaluate options, and implement solutions
Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Motivated with a positive attitude and perform effectively under high pressure/volume
Must possess the ability to interact with different types of personalities on a daily basis
Must work well under time constraints without allowing the guest to observe any stress you maybe feeling
Keeping a calm sense about you at all times is of the upmost importance.
Make precise, coordinated movements of the fingers of one or both hands to grasp and manipulate
Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
Capable of lifting up to 10 to 30lbs regularly and up to 50lbs occasionally
Ability to comprehend and follow directions
Effectively handle stressful and difficult situations/interactions while remaining focused and professional
Ability to see objects at close range and at a distance
Perform complex or varied tasks under deadlines and tight schedules
Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner
Low-moderate noise level
Ability to work in a fast-paced environment in a safe and productive manner
Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
Employee parking proximity to resort entrance varies season to season due to business volume
Weekends are a requirement for this position
Flexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.

Responsibilities

Educate the guest in the area of health enhancement and wellness and sell related retail products
Recommend appropriate products or services according to guest needs.
Be knowledgeable and up to date on current service offerings, promotions, and/or policies
Manage service time according to current protocols determined by management
Provides guests with quality services in the following areas: Nail Care
Advise clients on nail care and use of products and colors
Cover all hours determined by schedule
Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
Relay guest concerns to management or appropriate administrator
Maintain a thorough knowledge of all applicable job practices
Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
Attend mandatory meetings and/or trainings determined by management
Display confidence and professionalism at all times
Good rapport with fellow employees and reflect positive attitude
Maintain open line of communication with supervisor
Maintain open line of communication with supervisor
Maintain superior working relations with internal and external customers while providing a memorable experience
Ensure personal accountability for all work duties, assignments, and performance expectations
Lead by example by displaying a readiness to respond positively to instruction and procedures
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model GTRS Core Values
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
All other duties as assigned