NA Strategic Account Sales Specialist
About The Position
Under limited supervision, this role is expected to function at a very high level with respect to volume and efficiency of timely processing of customer quotations, orders and resolution of customer disputes with minimal supervision. Additionally, this role will share continual responsibility with the Team Lead for established work procedures and processes that support company and departmental standards, procedures and strategic directives.Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met. Must be timely and efficient in managing all projects to assure delivery deadlines are met. This includes managing the production period, for delivery changes for a stated project / job. Serve as a resource and content expert to assigned team, providing them with guidance by being available to answer their questions to clarify the work activities when team lead is unavailable.. Works with team lead to assist in determining process improvement initiatives and training needs of the team / department. Be an active team member with assigned team account responsibilities. Perform duties as assigned or as the situation dictates; serve as liaison between customer service and internal / external customers. Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers. Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute complex customer projects / expectations (i.e. Schools /MRs / National Accounts). Work with management in identifying coaching and developmental needs of individual employees and team. Is knowledgeable with customer's equipment needs outside of team requirements. Is resourceful and can be dependent upon proactively to assist another team with minimal direction as the workflow warrants Promote an environment that facilitates team collaboration and sharing of information and knowledge Timely execution of all related Performance Management activities. Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.
Requirements
- Requires a high school diploma or an equivalent combination of education and experience.
- Requires at least 5 years related experience.
- Able to use Microsoft Office and CRM software effectively.
- Excellent customer service skills.
- Effective at written and verbal communication, including effective listening skills.
- Ability to handle difficult or emotional customer situations.
- Strong problem solving and time management skills.
- Ability to handle and prioritize competing demands.
Nice To Haves
- A bachelor's degree or equivalent is preferred.
- Experience with SAP preferred.
Responsibilities
- processing of customer quotations
- orders and resolution of customer disputes
- Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met.
- managing all projects to assure delivery deadlines are met
- Serve as a resource and content expert to assigned team
- assisting in determining process improvement initiatives and training needs of the team / department
- Perform duties as assigned or as the situation dictates; serve as liaison between customer service and internal / external customers
- providing timely and accurate service and follow up to internal and external customers
- Effectively disseminate and process quotations and order management, utilizing CRM and SAP
- Interpret and execute complex customer projects / expectations (i.e. Schools /MRs / National Accounts)
- identifying coaching and developmental needs of individual employees and team
- assisting another team with minimal direction as the workflow warrants
- Promote an environment that facilitates team collaboration and sharing of information and knowledge
- Timely execution of all related Performance Management activities
- Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
