NA Executive Technical Support

Stellantis NV•Auburn Hills, MI

57d

About The Position

The End User Representative provides technical support to SVP, IEC members and their admins and ensures that their IT needs are met. Main activities are: Embody the best IT expertise in terms of technology, digital transformation, efficiency, and responsiveness, working closely with Executive and their personal assistant. Provide technical assistance (network, audio video, …) guidance to support major events lead by business area. Train end users on the effective use of software and IT systems. Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve. Receive, track, and resolve technical support requests from SVP, IEC members and their admins. Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally. Document procedures, common issues, and solutions to create a knowledge base accessible to end users. Availability: Ensure a rotating 7/7-day permanence with the local team. The Executive Support collaborate with: SVP, IEC members and their admins IT teams (CISO, Network, Digital Events, MS 365...). Admins network Communication Team Head of locations HR team Key responsibilities: Ensure that SVP, IEC members and their admins receive quality technical support. Facilitate their experience by maintaining open communication channels between IT teams and users. Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …]

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
Knowledge in IT (Mac & Windows operating systems, software, and applications, Network and Mobile technology).
Excellent written and verbal communication skills.
5+ years of work experience.
Strong attention to detail and ability to multitask.
Experience working with virtual teams.
Fluency in English.

Responsibilities

Provide technical assistance (network, audio video, …) guidance to support major events lead by business area.
Train end users on the effective use of software and IT systems.
Manage and troubleshoot hardware, software, and network problems specific to executive needs to SVP, IEC members and their admins to resolve.
Receive, track, and resolve technical support requests from SVP, IEC members and their admins.
Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally.
Document procedures, common issues, and solutions to create a knowledge base accessible to end users.
Ensure a rotating 7/7-day permanence with the local team.
Ensure that SVP, IEC members and their admins receive quality technical support.
Facilitate their experience by maintaining open communication channels between IT teams and users.
Understand IT organization and develop strong network to activate in a reactive mode the right expertise [network, cyber, …]