Executive Technical Support

NCR Atleos•Atlanta, GA

7d•Onsite

About The Position

The Executive Technical Support Engineer will act in support of NCR Atleos' C-level executives. This position is responsible for providing repair and/or installation support of existing and new hardware, software, network configurations and mobile devices.

Requirements

High School Diploma/GED with 5+ years of relevant experience.
Strong and confident verbal and written communication skills with c-level executives.
Output and efficiency driven mindset with a forthcoming attitude.
Excellent troubleshooting skills & ability to follow a structured methodology to solve problems.
Excellent teamwork and organizational skills, flexibility, and the ability to handle multiple tasks.
3+ years proven knowledge of using Microsoft’s 365 product suite.
3+ years of experience providing end-user support for Apple products (Mac OS, iOS, iPadOS).
3+ years of experience supporting Windows & Android devices.
Experience troubleshooting audiovisual issues (conferencing infrastructure, connectivity, etc.).
Understanding of basic networking concepts.
Ability to maintain a high degree of professionalism in high pressure situations.
Must maintain a professional appearance on a regular basis.
Ability to be on-call and work late hours & weekends occasionally as needed by the business.

Nice To Haves

Working knowledge of ServiceNow and ITSM.
Experience working with senior executive leaders in a faced paced environment.
Microsoft Certified Professional
Microsoft Certified Solutions Expert
CompTIA A+ Certification
HDI - Desktop Support Technician Certification
Information Technology Infrastructure Library

Responsibilities

Daily interaction with senior executive leaders and assistants.
Technically strong and able to make quick, sound decisions.
Professionally troubleshoot: Window & Mac workstations.
MacOS, iPad & iPhone support & troubleshooting
Office 365 applications
IT/AV environments for conferences, meetings, and events
Conference & event support - install, configure, monitor, and support.
Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users and components of a local area network.
Coordinate with the Global Help Desk for any outages or issues related to equipment other than the typical desktop and AV issues.
Provide preventative hardware maintenance, replacement and repair of desktops and laptop computers.
Must be able to thoroughly explain in simple terms new technology, the ability to explain complex technology changes in simple, easy to understand terms.
Must have the ability to work in a high-pressure environment including longer hours when necessary.
Provide presentation support which may include importing and manipulating PowerPoint slides and supporting the capture, editing, and publishing of presentations from events.
ServiceNow IT Service Management