N00010 - Case Manager

Recovery Centers Of America • Waldorf, MD

70d • $28

About The Position

The Case Manager serves as a member of the treatment team by working closely with clinical, business development, admissions, nursing and other members of the multi-disciplinary team. The Case Manager is responsible for facilitating recovery by addressing each patient's individual needs and coordinating a thorough aftercare plan that will assist the patient achieve the best possible outcomes through their recovery journey. This includes collaborating with the patient to schedule a mutually agreed aftercare plan of care inclusive of PCP, SUD, MAT and other appointments as well as providing patients with community and other resources that will help ensure their success. The Case Manager serves as a patient advocate, coordinating care with internal and external providers, resources and supports. The Case Manager engages each patient in their aftercare plan and using teach back method, confirms that the patient and their support system understand the plan and the importance of adhering to the plan. The Case Manager serves as the liaison between the patient and all aftercare providers and resources, ensuring the plan has been established, communicated and confirmed prior to discharge. The Case Manager will also assist patients with any identified outside issues, barriers to accessing care or external stressors that need to be resolved, enabling the patient to focus on treatment (examples: coordination with family for childcare, employer relations, legal concerns, etc.) The Case Manager works collaboratively with the clinical team to engage, educate and coordinate patient care with the patient, their supports and all external providers to ensure a thorough aftercare plan. The Case Manager also works closely with external constituents, providing a high level of customer service and satisfaction amongst everyone with whom they interact. Case Managers are responsible for fostering positive relationships between RCA and all stakeholders.

Requirements

• Education: High school diploma, GED, or equivalent is required. A bachelor's degree is preferred.
• Experience: At least one year of professional experience in the behavioral health and/or substance use treatment field is required.
• Knowledge: Must have a strong understanding of health care, the detoxification process, addiction and co-occurring disorders, as well as DSM and ASAM criteria and terminology.
• Communication: Written and verbal communication skills are essential.
• Technical: Proficiency in Microsoft Programs (Word, Excel, and Outlook).

Responsibilities

• Obtains applicable signed Release of Information (ROI) forms for all identified providers and resources in the Continued Care Plan (CCP) and other patient resources/supports.
• Completes a new patient admission assessment and documents in Avatar within 72 hrs. of admission and obtains patient history, needs, and individual preferences to inform the patient's treatment and aftercare plans.
• Documents at minimum, a weekly progress note that includes patient progress toward discharge, discussions of discharge planning and recommended aftercare plan.
• Participates in Multi Disciplinary Team (MDT) meetings and actively contributes to discussion re: recommendations for each individual's aftercare plan.
• Schedules SUD/MAT appointments within 7 days of discharge and post discharge PCP follow up appointments when possible.
• Ensures effective and timely communication of relevant information to post-discharge providers prior to discharge.
• Ensures the continued care/discharge plans is solidified 1 week prior to discharge and that a Transitions of Care meeting has been scheduled.
• Follows referent protocols and provides timely clinical updates and other information as requested.
• Initiates and manages FMLA and Short-term Disability applications as needed, with patient consent.
• Facilitates a weekly Aftercare/Next Steps group meeting for all new patients utilizing standardized RCA agenda and collaterals.
• Conducts outreach phone calls to patients who leave treatment early or unplanned without a solid discharge plan.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED