Mutuel Clerk (Part-time)

Churchill Downs•New Kent, VA

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARY Sells and cashes wagering vouchers for guest use at self-serve terminals.

Requirements

Ability to provide friendly, professional, and efficient service in a fast-paced, guest-facing environment
Clear verbal communication skills to explain wagering options, payouts, and procedures to guests
Ability to remain calm, courteous, and accurate when interacting with guests during high-volume racing periods
Demonstrated ability to accurately handle large volumes of cash, tickets, and vouchers
Strong attention to detail to ensure precise ticket issuance, payouts, and change-making
Ability to balance drawer and complete end-of-shift reconciliations with minimal discrepancies
Basic math skills, including addition, subtraction, and quick mental calculations
Ability to read, interpret, and process pari-mutuel wagers and odds
Comfort using computerized wagering terminals, ticket scanners, and POS systems
Dependable attendance and punctuality, including availability to work days, evenings, weekends, and holidays
High school diploma or GED required
Ability to obtain and maintain Virginia Racing Commission racing license required

Nice To Haves

Prior cash-handling, customer service, or retail experience preferred
Experience working in a fast-paced, guest-facing environment preferred
Basic computer skills and ability to learn pari-mutuel wagering systems and terminals

Responsibilities

Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
Responsible for fostering an environment of support and motivation for Team Members.
Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Operates under strict rules and regulations as postulated by the Virginia Racing Commission (VRC) and Colonial Downs Group, LLC. regarding guest service and money handling.
Operates a mutuel window providing courteous service and conduct with moral and ethical standards. Must refrain from personal wagering.
Uses a teller terminal (ticket issuing machine) in tandem with a money drawer.
Accepts wagers and operates with due care in issuing the mutuel ticket so that it reflects the correct wager, pool, race, runner and racetrack.
Cashes winning tickets, determining a ticket's validity and value, by running tickets through the ticket reader on the teller's terminal.
Accepts full responsibility for the money handling in the issuance and cashing of mutuel tickets, draws and returns from the money room and the liability for any shortage that may occur.
Monitors guests to prohibit minors from wagering.
Yields the handling of a guest complaint to immediate supervisor.
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
Keeps position supervisor informed of relevant activities.
Other duties as assigned.