Mutual Fund Specialist - Contact Center

U.S. Bank National Association • Milwaukee, WI

7d • $23 - $30 • Hybrid

About The Position

Global Fund Services is seeking a future team member for the role of Mutual Funds Specialist to support our Contact Center team. In this role you will: Be responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy. Provide and respond to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information. Analyze and enter trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors. Process conversions, de-conversions and fund liquidations. Research shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures. Schedule: Monday through Friday on a rotating schedule with hours between 8 am (CT) and 7 pm (CT) Location: 3 or more days in our Milwaukee, WI Lewis Center Location following a fully onsite training

Requirements

• Associate's or Bachelor's degree in business or related field, or equivalent work experience
• Minimum two years of related work experience, such as accounting/financial transactions and customer service

Nice To Haves

• The ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines
• The ability to perform multiple tasks in a dynamic working environment with minimal supervision
• Excellent verbal and written communication skills
• Proficient mathematical and computer skills
• Excellent customer service skills

Responsibilities

• Be responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy.
• Provide and respond to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information.
• Analyze and enter trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors.
• Process conversions, de-conversions and fund liquidations.
• Research shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees