Music + Entertainment Premium Hospitality Event Staff (Seasonal Part-Time)

Circuit Of The Americas•Austin, TX

5h•Onsite

About The Position

Music + Entertainment Premium Hospitality Event Staff (Seasonal Part-Time) Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Opening in 2026, COTA’s amusement park, COTALAND, is on over 30-acres featuring two first of their kind Roller Coasters and 30 rides. Job Description: M+E Premium Hospitality Event Staff support upgraded guest experiences at Germania Insurance Amphitheater during concerts and special events. Premium areas may include VIP check-in locations, early entry lines, premium entry queues, GA+ sections, reserved premium viewing areas, and other elevated fan experience zones. This seasonal, part-time position focuses on polished, attentive, and guest-forward service. Staff assist with premium check-in, wristband distribution, escorting and wayfinding, monitoring upgraded areas, and coordinating with FOH and Box Office teams. Staff must be available to work at least 50% of scheduled concerts throughout the season.

Requirements

Part-time, seasonal position (must be available to work at least 50% of concerts)
2+ years of experience in hospitality, guest services, premium events, or similar roles preferred
Excellent communication and problem-solving skills
Availability to work evenings, weekends, and holidays throughout the concert season
Must be over 18 years of age
Exceptional communication and interpersonal skills
High-touch hospitality mindset with an elevated service approach
Professional, calm, and polished presence suitable for premium environments
Strong judgment and discretion when interacting with VIP or upgraded-tier guests
Adaptability in fast-paced, high-volume concert settings
Ability to collaborate effectively with FOH and Box Office teams
Strong organizational skills and ability to multitask
Resourceful, proactive, and solutions-oriented

Responsibilities

Welcome, greet, and check in premium guests at designated access points
Distribute wristbands, credentials, and premium materials accurately and efficiently
Escort or guide guests to early entry lines, premium entry queues, and upgraded viewing areas
Provide elevated guest assistance, including directions, venue information, and general support
Offer proactive wayfinding across amphitheater entrances, concourses, and walkways
Monitor activity in upgraded zones and support smooth crowd flow
Maintain premium environments to venue standards clean, orderly, stocked, and guest-ready
Report guest concerns, safety issues, or housekeeping needs to the Supervisor, FOH Manager, or Command Center
Maintain a professional, calm, and guest-focused demeanor in a fast-paced environment
Remain at assigned post unless on a scheduled break or reassigned by leadership
Follow all venue policies, procedures, and emergency protocols
Perform additional duties as assigned by FOH leadership