Museum Visitor Experience Associate
About The Position
As a Visitor Experience Associate (VEA), you play a key role in providing a positive and insightful visitor experience by providing excellent customer service and facilitating a deeper understanding of the installations. You will also perform light housekeeping to ensure all public areas are ready to welcome visitors. While maintaining an approachable, enthusiastic demeanor, you monitor gallery spaces, welcome guests, sell tickets at the front desk and perform basic retail functions in the MF Shop. Depending on where you are staffed, you may manage engagement with a work and monitor for inappropriate interaction to protect an artwork. You report to the Director of Operations and Visitor Experience and interface regularly with all museum employees.
Requirements
- Experience working as part of a guest service team, preferably in a museum or cultural setting
- Excellent verbal and interpersonal communications skills
- Professional, personable demeanor
- Consistent availability and dedication to punctuality
- Collaborative attitude and a love of teamwork
- Ability to seek clarification, assistance or direction if uncertain of priorities
- Must be able to traverse all areas of campus, including building which require the use of stairs.
Responsibilities
- Be a positive, enthusiastic representative of the Mattress Factory
- Enhance the guest experience
- Promote a guest-centric culture
- Welcome each guest to the museum and assist them with purchasing tickets, memberships and merchandise
- Ensure that the Front Desk, Lobby, Galleries and MF Shop are presentable to guests. This includes performing regular, basic housekeeping tasks such as sweeping and wiping down glass and mirrors.
- Stay attuned to visitor experience; actively engage with visitors to answer questions and provide additional information
- Answer incoming calls to the museum on a multi-line phone system, providing correct and current information in a helpful manner and routing calls to the proper departments as needed
- Stay informed on museum happenings and offerings and act as a resource of museum information, policies and procedures
- Monitor galleries and museum annex buildings, making note of any necessary exhibition maintenance
- Maintain public facing areas of the museum including stocking supplies and printed materials
- Close and secure gallery spaces
- Work cooperatively with managers and co-workers to provide the best possible guest experience
Benefits
- 401(k)
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
