Seasonal Museum Shop Sales Associate

HILLWOOD MUSEUM • Washington, DC

8h • Onsite

About The Position

Provide a positive shopping and customer service experience to museum shop patrons.

Requirements

• Demonstrated proficiency of sales and customer service techniques.
• Education, experience or passion for museums, art galleries or gardens.
• Polished customer service skills
• Strong interpersonal and communication skills.
• Basic math and computer access skills are essential. Must be able to make change in American monetary units.
• Work well with a diverse group of colleagues and an international clientele.
• Flexible to the changing needs of each day, and have the ability to handle a fast-paced environment while providing a quality visitor experience.
• Detail orientation

Responsibilities

• Create a welcoming shopping experience based on Post’s gracious hospitality standards by greeting each visitor as they enter the shop, answering questions and demonstrating knowledge of Hillwood and the museum gift Shop products.
• Inspire the customer to buy a treasured impression of their visit to Hillwood by asking the visitor questions, suggesting museum gift shop product and encouraging return shopping by making a personal connection.
• Provide a one-of-a-kind experience for visitors by with a professional and gracious manner in person, via phone or mail or online.
• Demonstrate mastery of all Museum Shop systems and procedures to enhance selling efficiencies. Demonstrate a commitment to teamwork and internal customer service by completing all support duties to the highest standard.
• Totals bill, accepts payment, and accurately makes change for customers. Operates cash register with integrated credit card processing. Handles all returns courteously and professionally.
• Continuously expand knowledge of Hillwood, MMP, and the collections.
• Develop product knowledge in order to communicate the connection to the Hillwood story to customers.
• Maintain displays, restocking as needed throughout the day.
• Maintain the store appearance to include tidying displays, cleaning and keeping a neat cash wrap area.
• Open store including counting registers, ensuring adequate change, verify safe and engage lights and music. Accurately removes and records amount of cash and checks in register at end of shift.
• Stamps, marks, or accurately tags price on merchandise in line with established protocols.
• Informs leadership of special orders and requests.
• Inform leadership of low stock levels
• Adhere to Loss Prevention and inventory control procedures.
• Provides support as needed with receiving, pricing, inventory and other functions.
• Assists with annual physical inventory.
• Efficient and accurate use of point of sale software.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed