Museum Shop Lead

DENVER ART MUSEUM INC•Denver, CO

2d•$21 - $24•Onsite

About The Position

At the Denver Art Museum (DAM), we work together to build a world where art sparks creativity, and connects, inspires, and empowers people and communities. As a Museum Shop Lead Sales Associate, you will play a vital role in promoting and representing the DAM and Museum Shop by providing high quality customer service to all visitors, while emulating the Denver Art Museum Core Values. You will assist with the daily operations of the Museum Shop by interacting with and assisting visitors, making and processing sales, restocking merchandise, delegating tasks, and supervising associates. Be a part of a curious, respectful, dynamic, inclusive and creative team who are committed to creating memorable museum experiences for all! If you share our passion for creativity and community building, we encourage you to apply! Schedule: Full-time, 40 hours a week. Shifts can vary and may include some evenings and weekends as well as holidays. Location: Denver Art Museum. Pay Range: $21.00 - $23.75/hour (Based on experience). A $0.50/hour language differential is available for candidates who demonstrate Spanish language proficiency. Perks & Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program. A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. A free DAM Family Membership and perks; and more. Please note: Parking at the museum is paid-only.

Requirements

A high School diploma or equivalent and previous retail experience (2+ years preferred)
Be the Shop Cheerleader! Bring excitement and positivity to the staff and our guests
Exceptional customer service skills
Comfort with sales techniques such as suggestive selling and product knowledge
Basic math skills for handling cash and inventory
The ability to use positive language
Professional demeanor under stress and complicated circumstances
People-oriented perspective with a focus on inclusiveness
Dependability, punctuality, and a team-oriented mindset
Propensity for being detail-oriented with good organizational skills
Ability to balance multiple priorities and stay organized in a dynamic, fast-moving environment, especially during special events
Ability to adapt to a variety of situations. No day is the same and have the passion to come in everyday and make a difference
A dynamic, flexible approach when changes arise
Patience with the ability to listen and understand
Creative and curious mindset
Required to work evening hours and weekends or holidays where necessary; must be flexible to change hours for exhibitions and events
Ability to stand for long periods of time (entire shift)
Capable of lifting/moving up to 30-40 lbs
Able to bend, reach, and climb ladders as needed for merchandising and stocking

Responsibilities

Greet and engage customers in a friendly, professional manner
Understand customer needs and recommend products accordingly
Drive sales through product knowledge, suggestive selling, and upselling
Manage and motivate staff in a positive and productive manner to ensure top level customer service.
Complete all POS transactions in a professional and friendly manner
Reconciles POS register at the end of the shift (counting monies and entering data)
Maintains all Shop departments and areas in a neat and organized manner, and adheres to all cleaning protocols set in place for the museum
Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, the surrounding area, and attractions
Assist in employee schedule creation that may include imputing into scheduling system.
Stays informed on current promotions, sales, and product features/benefits
Actively promotes membership sales and membership renewals
Restocks products throughout the day and at closing and communicates product needs to the management team
Ensures merchandise is tagged, priced, and presented neatly, including new merchandise, on the sales floor
Ability to merchandise throughout the Shop to increase sales including resets and understanding top sellers. This includes sharing product information with staff and creating an exciting, clean, and vibrant atmosphere.
Assist in cycle counts to maintain accurate inventory counts
Assist the Warehouse Specialist with ECOMM orders including finding product and pulling orders when needed.
Communicate effectively with coworkers and management
Participate in team meetings, training, and store events
Support peers with tasks and contribute to a positive store culture
Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings
Constantly strive for collaboration and high morale within the shop.
Consistent usage of the Racial Equity Lens in day-to-day operations
Aid in the supervision of associates and delegation of tasks on the sales floor to ensure daily business needs are met and run smoothly
Act as a role model and source of support for associates
Assist in the interview process and training of new and current sales associates
Act as a resource for questions relating to the general museum, exhibitions, the museum complex, and surrounding area and attractions
May supervise role(s) that are covered by a Collective Bargaining Agreement with AFSCME-CWU

Benefits

A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children
DAM 100% paid Life Insurance, and Short/Long Term Disability
Generous sick and vacation paid time off and one personal day
Ten paid holidays
403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program
A free RTD Eco Pass
Free Telehealth and Employee Assistance Program
Access to Headspace
Two weeks Paid Parental Leave
A free DAM Family Membership and perks