Museum Guide

The Magic House, St. Louis Children's Museum • Kirkwood, MO

2d

About The Position

Job Description - The Magic House Job Title : Museum Guide FLSA : Non-exempt Status : Part- time Reports To : Lead Museum Manager or Museum Manager Job Purpose : To act as the Museum’s frontline representative delivering excellent customer service while maintaining a safe and playful environment. Time Allocation : Up to 29 hours per week, as needed, with availability on at least one weekend day and occasional evenings Expectation of Employee Act in an honest, mature, and professional manner at all times; Treat our visitors and co-workers with respect and courtesy; Avoid any situation that may create or appear to create a conflict between our personal interests and the interests of The Magic House; Safeguard the property of The Magic House through care and respect and avoid waste and abuse; Report to work on time and with a can-do attitude; Keep timely and accurate financial, attendance, and program records;

Requirements

• Prior experience working with children
• At least 16 years of age
• Reliable and dependable
• Positive, optimistic attitude
• Good verbal and interpersonal communication skills
• Excellent customer service skills: helpful, friendly, and patient attitude
• Ability to work effectively as a team member, as well as independently
• Strong work ethic

Responsibilities

• Actively engage our guests in exhibit areas, answering questions, and taking an active role in providing an outstanding experience
• Act as customer relations liaison with visitors maintaining brand excellence in all areas of the Museum
• Take corrective actions to ensure exhibit needs and facility issues are addressed quickly and report unresolved issues to Museum Manager
• Know and execute emergency procedures, including lost children, fire and tornado
• Monitor exhibits on an ongoing basis for safety and cleanliness, including resetting exhibit areas and report issues to Museum Manager
• Supervise volunteers within exhibit areas
• Follow opening and closing procedures for public hours, events and programs
• Be familiar with basic knowledge of the Museum including current operating hours and event information
• Participate in trainings as required by the organization
• Perform other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed