Museum Education & Volunteer Programs Coordinator

FedWriters, Inc.•Silver Spring, MD

2d•Onsite

About The Position

FWI is building a team to sustain daily operations at the National Museum of Health and Medicine through specialized professional and administrative services. As a Museum Education & Volunteer Programs Coordinator, you will develop, implement, and evaluate tour, education, outreach, and volunteer programs while managing the museum's docent program and coordinating visitor engagement activities. FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award Work Schedule and Location:On-Site: This full-time on-site position will work Monday through Friday, 7:30am to 4:30pm at the National Museum of Health & Medicine in Silver Spring, MD

Requirements

Bachelor's degree in Science, History, or Museum Studies
8 years of professional tour guide and public program planning and execution experience (internships not counted)
5 years of docent management experience
Knowledge and experience in general administration including training and managing staff and volunteers, supervising employees, and working with diverse populations
Knowledge and experience in planning and conducting virtual and in-person museum public programs and event planning and execution

Responsibilities

Develops, implements, and evaluates tour, education, outreach, and volunteer programs
Manages the volunteer and intern program through the Volunteer Management Information System (VMIS)
Recruits, interviews, and trains docents for the museum
Receives tour requests and schedules both guided and unguided group visits
Manages daily attendance data collection
Coordinates and operates the museum's community outreach programs
Creates curriculum materials to supplement exhibitions and public programs
Directs front desk staffing and manages personnel assigned to that task
Coordinates Visitor Service Assistants and other staff for tours, special events, and programs
May travel locally or elsewhere to staff tradeshow booths, outreach programs, or for professional development
Opens and closes museum buildings as directed
Works occasional evenings, weekends, and holidays; supports all programs