Museum Assistant

HILLWOOD MUSEUM • Washington, DC

5d

About The Position

Greets and orients visitors at the coat check in the Mansion Acts as rover or sits a static post inside the Mansion. May answer general questions about the Hillwood/exhibit for visitors. Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions. Assures a positive, enjoyable visitor experience. May assist with special event crowd and or vehicle management.

Requirements

• An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
• Strong observation skills.
• A warm, empathetic, and enthusiastic communicator.
• Flexibility, patience, and a positive outlook.
• Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
• Timely and responsive in correspondence via email and phone.
• Basic comfort level with and regular use of email and computers.
• Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
• Use of a radio for communications.
• Communicate professionally in person, over the telephone, through email and other electronic means.
• Stand and or walk for extended periods of time.
• Ascend/descend stairs, move about their assigned area.
• Visually or otherwise identify, observe and assess.
• Occasionally required to lift, drag and/or move up to 15 pounds unassisted.

Nice To Haves

• Interested in learning about decorative arts, the Museum’s collection and founder.
• Experience in customer service.

Responsibilities

• Welcomes and greets visitors and checks coats/bags
• Provides information and directions to visitors
• Reports suspicious activity to Security
• Relays any emergency information to Security for their response
• Answers Hillwood-related and general questions
• Assists Security with emergency evacuation of visitors
• Circulates throughout assigned area and/or sits a fixed post to observe visitor activity
• Assist Security with vehicle management
• Assist Security with crowd management and wayfinding

Benefits

• A fabulous work culture that inspires your best work
• Flexibility with a hybrid work environment
• Support for career development with internal and external opportunities to learn and grow
• Comprehensive health coverage with HSA contributions up to $3,000 annually
• Retirement Savings Plan with up to 5% employer match
• Life and disability insurance at no cost to you
• Metro commuter benefits of up to $100 per month
• Best in class paid time off—3 weeks vacation, 80 hours sick leave, and 11 paid holidays
• Mental wellness support
• Discounts in the shop and Hillwood café
• Free admission to the museum
• Casual Monday
• Free on-site parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees