Museum Assistant

HILLWOOD MUSEUMWashington, DC

About The Position

Greets and orients visitors at the coat check in the Mansion Acts as rover or sits a static post inside the Mansion. May answer general questions about the Hillwood/exhibit for visitors. Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions. Assures a positive, enjoyable visitor experience. May assist with special event crowd and or vehicle management.

Requirements

  • An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
  • Strong observation skills.
  • A warm, empathetic, and enthusiastic communicator.
  • Flexibility, patience, and a positive outlook.
  • Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
  • Timely and responsive in correspondence via email and phone.
  • Basic comfort level with and regular use of email and computers.
  • Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
  • Use of a radio for communications.
  • Communicate professionally in person, over the telephone, through email and other electronic means.
  • Stand and or walk for extended periods of time.
  • Ascend/descend stairs, move about their assigned area.
  • Visually or otherwise identify, observe and assess.
  • Occasionally required to lift, drag and/or move up to 15 pounds unassisted.

Nice To Haves

  • Interested in learning about decorative arts, the Museum’s collection and founder.
  • Experience in customer service.

Responsibilities

  • Welcomes and greets visitors and checks coats/bags
  • Provides information and directions to visitors
  • Reports suspicious activity to Security
  • Relays any emergency information to Security for their response
  • Answers Hillwood-related and general questions
  • Assists Security with emergency evacuation of visitors
  • Circulates throughout assigned area and/or sits a fixed post to observe visitor activity
  • Assist Security with vehicle management
  • Assist Security with crowd management and wayfinding

Benefits

  • A fabulous work culture that inspires your best work
  • Flexibility with a hybrid work environment
  • Support for career development with internal and external opportunities to learn and grow
  • Comprehensive health coverage with HSA contributions up to $3,000 annually
  • Retirement Savings Plan with up to 5% employer match
  • Life and disability insurance at no cost to you
  • Metro commuter benefits of up to $100 per month
  • Best in class paid time off—3 weeks vacation, 80 hours sick leave, and 11 paid holidays
  • Mental wellness support
  • Discounts in the shop and Hillwood café
  • Free admission to the museum
  • Casual Monday
  • Free on-site parking

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

11-50 employees

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service