Municipal Manager (NE WI/UP of MI)

Waste Management, Inc.•Green Bay, WI

5h•Hybrid

About The Position

The Municipal Manager (SAE) is responsible for managing and growing an assigned municipal book of business by leveraging strong customer relationships, contract expertise, political and regulatory awareness, and cross functional leadership. This role acts as the primary point of accountability for revenue growth, contract compliance, rate adjustments, business improvement initiatives, and strategic customer engagement with city staff and elected officials. Success in this role is measured by revenue improvement, contract execution excellence, customer and stakeholder influence, adherence to prescribed processes, and proactive project leadership across internal and external teams. This position will require travel to customer sites in NE Wisconsin and the Upper Peninsula of MI the majority of the week with the remainder of the time working from home.

Requirements

Bachelor's Degree or equivalent experience in Business Administration, Communications, Political Science, or Economics, or similar area of study, and a minimum of five years of relevant experience.
Prior experience supporting/in the public sector is required.

Responsibilities

Manage existing contracts including relationship maintenance, contract terms, service offerings, price increases and extensions.
Maintain and enhance customer relationships and satisfaction through involvement in the community. This includes but is not limited to: attending public functions, City Council / Board meetings and other community events, conducting community educational and informational outreach and working with appropriate media outlets for communication purposes.
Coordinate activities with other WM departments as necessary to deliver on contract and service expectations.
Utilize contract management and audit tools to maximize contract value and serve as team project leader for compliance.
Utilize revenue acceleration tools for existing contract renewals and target pursuits, shaping RFP’s and existing contracts to provide value propositions that match customer needs and WM offerings.
Develop and maintain strategy plans for all existing municipal agreements and prioritized business development opportunities.
Develop community partnerships with elected officials and key community stakeholders that result in positive press coverage and have a beneficial impact on the community and WM.
Provide support and insight on political strategies, activity and needs within a community.
Coordinate, oversee and manage all RFP/bid responses, including pricing analysis, reporting and other exhibits as required.
Develop marketing strategies that identify retention and growth opportunities that include supporting strategies, resources and timelines necessary to accomplish goals.
Continue to build acumen skills by participating in on-going training offered by the Company.
Other duties as assigned.