Multinational Team Lead

Allianz Insurance•O’Fallon, MO

4d•$100,000 - $125,000

About The Position

We are looking for a Multinational Team Lead, based in O’Fallon, MO Your Team Our Allianz Multinational team is a dedicated group of specialists, who deliver our unique selling proposition (USP) through technical excellence, the Allianz Network and a relentless focus on clients. We aim to increase the knowledge of our Global Team to enhance the Client Experience through our technical capabilities, internal collaboration and to set the tone for our growth within Multinational. We offer continuous guidance so that all teams are operating in a similar capacity to grow our strength as one global team, aiming to improve our overall structure and unified competences. The Impact You Will Have Reporting to the Multinational Programs Manager, as a Multinational Team Lead, you will manage and develop a multi-LOB team. You will provide efficient administration and processing services to underwriting, accounting, claims, credit control, and brokers/clients and act as the primary contact for customers (clients, brokers) and various stakeholders (internal and external) for the respective LOB. You will support and drive implementation of agreed processes.

Requirements

Minimum of 1 year of people leadership experience or within projects or working groups
A minimum of 3 years of experience in the insurance industry, preferable in Operations or Underwriting
Experience in working in an international environment
Excellent knowledge Microsoft Office applications and experience with relevant business applications and systems
Excellent understanding of relevant products, wordings, terms and conditions and coverages
Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, and cancellation
Excellent verbal and written communication and interpersonal skills
Ability to build and foster relationships internally and externally with people at various levels
Ability to motivate and coach staff
Strong organizational skills with an attention to detail

Nice To Haves

Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is highly beneficial.

Responsibilities

Managing a multi-LoB portfolio, contributing to the implementation of the strategy for the OE.
Developing and maintaining effective working relationships with key local/regional stakeholders, aligning with them on SLAs, including availability, performance, response, cost, and quality, managing stakeholder expectations and consistently meeting and reporting on operational KPIs / SLAs for the team.
Cross-functional collaboration with Underwriting LOB Heads and Market Management / KAM, supporting them in acquiring new customers by developing tailored solutions.
Support and implementation of Highly complex accounts.
Leading a multi-LOB team of 4-10 FTEs according to Allianz standards, ensuring integrity and performance management, as well as planning and steering resources and workloads within the LOBs.
Working with other Operating Entities, including the Governance team, to develop lean organizational processes while maintaining quality and high customer satisfaction.
Implementing and communicating operational measurements, KPIs, and SLAs to steer and improve business.
Supporting implementation of the TOM model in the Operating Entity, including communicating changes to employees and assisting staff during change processes.
Participating in key local projects and contributing to Regional / Global projects as required.
Actively engaging with market-facing activities, including client meetings, broker interactions, and industry events, to enhance visibility and strengthen relationships.
Providing feedback from market interactions to inform strategic decisions and improve service offerings.
Ensuring cost-effective minimization of operational risks.