Multimedia Specialist I

University of Central Florida • Orlando, FL

17h • $20

About The Position

The Office of Instructional Resources is currently seeking a Multimedia Specialist I. This role helps support the OIR Classroom Support team in the resolution of incident tickets, locating problems through classroom checks and remote equipment monitoring tools.

Requirements

• Bachelor’s degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .
• Position requires a valid Class E driver’s license.

Nice To Haves

• Experience with AV over IP, cable management, and Crestron equipment such as NVX.
• Experience with ServiceNow, Microsoft Teams, Canvas.
• Knowledge of network infrastructure (VLAN, DHCP).
• Exceptional customer service skills.
• Team leadership qualities.
• Highly motivated with the ability to perform in an immediate response environment.

Responsibilities

• Troubleshoot and repair audio-visual issues, ensure prompt update and closure of tickets meeting service level targets, assist with classroom checks, troubleshooting and repairs.
• Work directly with and oversee technicians including training, troubleshooting/repair and assigning work.
• Supervise student workers as needed which may require time tracking and verifying time sheets.
• Perform individualized faculty training sessions and attend/assist large scale training sessions.
• Create and enhance knowledge base media and troubleshooting/repair guides.
• Test newly released classroom AV equipment.
• Collaborate with faculty and end users to provide solutions and techniques regarding atypical and unique ways of using existing classroom audio-visual equipment.
• Perform post-installation inspection, train end users on new equipment, and obtain project sign-off indicating customer satisfaction.
• Assist OIR Engineering sub-team with equipment installation as needed.
• May be assigned supervisory roles over student workers.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level