Multi-Unit Operations Manager

BODYBAR Pilates HQ•Fort Worth, TX

23d•Onsite

About The Position

The Multi-Unit Operations Manager is responsible for the operational performance, consistency, and member experience across the three BODYBAR Pilates studios owned by the Speak Light ownership group. This role is 100% in-person, highly hands-on, with a primary focus on driving the consistent execution of BODYBAR brand standards, coaching studio teams, and ensuring each location meets its revenue, retention, and member experience goals. The Operations Manager serves as the operational business partner to Speak Light ownership—supporting strategic priorities while spending the majority of their time in the studios ensuring playbooks, processes, and performance expectations are met. Reporting directly to the ownership group, the Operations Manager will drive revenue growth, optimize operational efficiency, and cultivate a positive, accountable, and high-performing culture across all studios.

Requirements

Bachelor’s degree in Business Administration, Management, or a related field.
Minimum of 5-7 years of experience in a multi-unit management role within the fitness, hospitality, or retail industry.
Proven track record of driving business growth and achieving financial targets.
Strong leadership skills with the ability to motivate and manage teams effectively.
Excellent communication, problem-solving, and decision-making abilities.
Exceptional time management and project management abilities.
Excellent interpersonal skills and a strong customer service orientation.
Superior organizational skills with keen attention to detail.
Strong analytical and problem-solving capabilities.
Collaborative team player with a commitment to achieving shared goals.
Passion for fitness, people, and a commitment to promoting a healthy lifestyle.

Nice To Haves

An advanced degree is a plus.

Responsibilities

Maintain a high on-site presence across all studios, ensuring strong execution of BODYBAR operational and experience standards.
Directly oversee Studio Managers and Fitness Managers to ensure consistent leadership, execution of playbooks, and achievement of performance expectations.
Partner with Studio Leaders to execute lead-generation tactics (in-studio outreach, events, community partnerships, digital follow-up, and presale activations) to drive brand awareness and revenue.
Develop and implement initiatives that attract new clients, improve sales, enhance member retention, and elevate the overall member experience.
Monitor and manage all operational KPIs—including sales activity, conversion, utilization, payroll %, revenue performance, and retention—and implement timely action plans to close performance gaps.
Oversee staffing plans, scheduling, payroll management, and labor models to support operational efficiency and profitability.
Ensure facilities are clean, safe, operational, and brand-ready; coordinate equipment maintenance, repairs, and vendor needs.
Address escalated member issues professionally and coach managers on effective service recovery.
Ensure accuracy and consistency of studio reporting, administrative processes, and compliance requirements.
Evaluate competitive landscape and market trends to identify operational opportunities and risks.
Lead, mentor, and develop Studio and Fitness Managers, fostering a collaborative, accountable, and performance-driven culture.
Conduct consistent 1:1s, performance reviews, and goal-setting conversations to support employee growth and accountability.
Recruit, hire, and onboard talent to maintain a strong and scalable bench across studios.
Recognize strong performance and address underperformance promptly and professionally.
Ensure teams consistently deliver BODYBAR’s brand standards, client experience expectations, and compliance requirements.
Execute monthly, quarterly, and annual performance goals across revenue, membership, profitability, retention, and operational metrics.
Analyze performance data and member feedback to identify opportunities and implement improvement plans focused on improving studio performance.
Support lead generation planning, promotional execution, and member communication in partnership with ownership and HQ.
Recommend workflow efficiencies, process improvements, and resource adjustments to support scalable growth.
Provide weekly and monthly operational updates to ownership summarizing performance, key risks, and priorities.
Ensure each studio executes consistent social media activity, brand-forward community engagement, and local marketing initiatives.
Support Studio Leaders with studio-level activations, partnerships, and community outreach to drive awareness and lead generation.
Collaborate with HQ Marketing on system-wide campaigns, studio launches, and brand initiatives.
Support instructor onboarding, training classes, and ongoing delivery standards.
Perform other duties as assigned by ownership.