Multi Unit F&B Director of Operations

Compass Group•Redwood City, CA

About The Position

Our Passion is Food!At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! Job SummaryThe National Director of Operations is a senior leadership role responsible for overseeing strategic and day-to-day operations across multiple locations. Reporting to the Vice President of Hospitality, this role provides direction and support to site leadership teams to ensure consistent execution of operational strategies, high-quality service delivery, and strong financial performance. This position is accountable for coordinating and directing all activities within the assigned region through on-site Directors of Operations and managers. The National Director ensures operational excellence, client satisfaction, account retention, and positive employee relations, while also contributing to long-term growth strategies and business development initiatives.

Requirements

Bachelor’s degree in Hospitality, Business, or related field preferred
Minimum of 8+ years of progressive leadership experience in food service, hospitality, or multi-unit operations
Proven ability to lead large, multi-site teams and drive operational performance
Strong financial acumen, including budgeting and cost management
Excellent decision-making and problem-solving skills with minimal supervision
Executive presence with strong written and verbal communication skills
Highly organized with the ability to manage multiple priorities
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Passion for food, hospitality, and service excellence
Working knowledge of culinary operations and kitchen best practices

Responsibilities

Develop and execute strategic plans to drive operational efficiency and achieve organizational goals across all sites
Provide leadership and oversight of multi-site operations, including direct support of on-site leadership teams
Establish and implement best practices to enhance productivity, quality, and customer satisfaction
Maintain strong client relationships to ensure satisfaction, retention, and long-term partnership growth
Promote a culture of hospitality and service excellence across all locations
Partner with clients to communicate program enhancements and available resources
Support development and monitoring of unit business plans and reporting as needed
Collaborate with national leadership to drive consistency and operational alignment across regions
Ensure compliance with company policies, procedures, and regulatory requirements
Oversee implementation and effectiveness of programs across all locations
Drive performance against established financial and operational targets
Partner with site leadership to develop, manage, and achieve budget goals
Conduct regular site visits to assess operations, share best practices, and support continuous improvement
Maintain accurate operational documentation, including policies and procedures
Analyze key performance metrics to identify trends and opportunities
Prepare and deliver leadership presentations on operational performance and strategic initiatives
Lead, coach, and develop Directors of Operations and site leadership teams
Foster a culture of accountability, engagement, and continuous development
Ensure the highest standards of quality, sanitation, and food safety across all locations
Provide executive-level operational support, including emergency coverage when needed
Oversee staffing strategies, productivity, and workforce planning
Partner with Human Resources on recruitment, training, and retention initiatives
Support leadership development programs and succession planning
Promote a strong safety culture, ensuring teams are empowered to report and address risks
Identify and implement process improvements to enhance operational efficiency and scalability
Drive initiatives that improve client satisfaction and overall hospitality experience
Optimize financial performance through cost management and revenue strategies
Stay informed on industry trends, emerging technologies, and best practices
Evaluate and implement innovative solutions to improve operations and guest experience
Ensure adherence to company standards, program guidelines, and key performance indicators
Maintain compliance with all health, safety, and regulatory requirements
Contribute to the development and execution of national programs and strategic initiatives
Travel up to 20% to support regional sites and ensure operational consistency
Provide leadership support across multiple locations, including affiliated or partner operations