Director of Outlets (F&B)

The Alfond Inn • Winter Park, FL

1d

About The Position

The Director of Outlets is responsible for the overall leadership and daily operation of all Food & Beverage outlets, ensuring exceptional guest service, financial performance, and compliance with all health and safety regulations. This role provides strategic direction, training, and operational support across outlets, including restaurants, lounges, pool service, café, and in-room dining. The Director will work closely with the Executive Chef, Sales Team, and General Manager to deliver high-quality experiences while maintaining budgetary and service standards.

Requirements

• Strong leadership, coaching, and conflict resolution skills.
• Excellent communication and interpersonal abilities.
• Proven ability to problem solve, prioritize, and multi-task in a fast-paced environment.
• Financial acumen, including P&L management, forecasting, and budgeting.
• Attention to detail and high standards for cleanliness and service.
• Familiarity with hospitality systems (POS, inventory, scheduling, payroll).
• Proficient in Microsoft Office (Excel, Word, Outlook).
• ServSafe and Alcohol Service Certifications (or ability to obtain).
• Knowledge of OSHA standards and safety practices.
• Minimum of 5 years of experience in Food & Beverage operations, including supervisory or management experience.

Nice To Haves

• Bachelor’s degree in Hospitality Management or related field preferred.

Responsibilities

• Lead daily operations for all Food & Beverage outlets, ensuring service excellence and efficiency
• Drive financial performance through budget management, cost control, and revenue growth initiatives
• Develop and mentor a high-performing team, fostering a culture of accountability and continuous improvement
• Ensure compliance with food safety, health, and alcohol service regulations
• Enhance guest satisfaction through proactive engagement, service quality oversight, and program development

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager