Multi Unit Assistant Studio Manager - Uptown/Lakewood

ORANGE THEORY FITNESS•Dallas, TX

5h•Onsite

About The Position

The Multi-Unit Assistant Studio Manager (MU-ASM) or Assistant Manager (ASM) supports the Studio Manager in leading all front-of-house sales, service, and operational functions of the Orangetheory Fitness studio. This role is a key leadership position responsible for driving membership sales, executing operational excellence, developing the sales team, and delivering an exceptional member experience while ensuring adherence to Orangetheory Fitness and Maverick systems, policies, and procedures. The MU-ASM or ASM role is intentionally designed as a development pathway to Studio Manager, providing hands-on exposure to leadership, performance management, sales strategy, and operational

Requirements

Excellent verbal and written communication skills
Strong customer service and relationship-building skills
Proven sales ability with experience meeting or exceeding goals
Demonstrated leadership potential with sound judgment and decision-making skills
Ability to multitask and remain organized in a fast-paced environment
Strong problem-solving and critical-thinking skills
Functional computer proficiency including Microsoft Office and web-based systems
Ability to work effectively in a team-oriented environment
Passion for health, fitness, and helping others achieve results
High school diploma required
Minimum 2-3 years of sales and customer service experience required quota-based sales preferred)

Nice To Haves

Associate or bachelor’s degree in business or related field preferred
Prior leadership or supervisory experience preferred
Experience in fitness, hospitality, or service-based industries strongly preferred

Responsibilities

Assist in achieving daily, weekly, and monthly membership and revenue goals
Execute all aspects of the Orangetheory Fitness sales process including studio previews, onboarding, follow-up, renewals, and retention efforts
Conduct telephone inquiries, lead follow-up calls, customer care outreach, and retention efforts.
Support approved lead generation, referral initiatives, promotions, and marketing efforts
Review, analyze and support Key Performance Indicator (KPI) reporting on a daily, weekly, and monthly basis.
Assist in identifying trends, gaps, and opportunities to improve sales performance and member retention.
Assist the Studio Manager in providing leadership, coaching, and oversight of the sales and operations team
Support onboarding, training, and ongoing development of Member Ambassadors using approved training materials and standards
Model professional behavior, dress code, communication standards, and company values
Foster a positive, accountable, and performance-driven team environment
Provide real-time feedback, coaching, and reinforcement to support individual and team success
Support scheduling, accountability, and performance management discussions as needed
Ensure all front desk systems and procedures are executed consistently, including member check-in, guest registration, telephone inquiries, cash handling, delinquent account procedures, document scanning, and change requests
Maintain accurate and up-to-date records in all Orangetheory Fitness systems
Assist in conducting audits and identifying opportunities for operational improvement
Maintain a clean, organized, and professional studio environment, including lobby, front desk, office, and high-use areas
Troubleshoot operational and member related issues promptly and professionally
Deliver a welcoming, engaging, and consistent experience for all members and guests
Greet and engage members enthusiastically throughout the in-studio experience
Resolve member questions, concerns and requests with urgency, professionalism and empathy
Support proper client onboarding through intake forms and membership agreements
Work collaboratively with the Fitness Team to ensure alignment and operational excellence
Celebrate member milestones and achievements using approved communication and social media channels
Gain exposure to broader studio leadership responsibilities including sales strategy execution, team development and accountability, scheduling and coverage planning, performance analysis and action planning
Participate in required Orangetheory Fitness training programs and ongoing development
Demonstrate readiness to assume additional responsibility as business needs evolve
Participate in 1–2 Orangetheory Fitness workouts per week to support brand alignment and engagement
Maintain a minimum of 30 hours per week
Work a flexible schedule, including evenings and weekends
Travel locally within the DFW Metroplex as required
Perform other duties as assigned by supervisor