Assistant Retail Multi-Unit Manager

Dufry Careers•Cleveland, OH

2d•$55,000 - $62,858

About The Position

Purpose: The purpose of the Assistant Multi-Unit Manager position is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, supports staff development, and maintains accountability for performance metrics while serving as a key communication link between front-line management and senior leadership. Essential Functions: Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits, holding Shift Managers and hourly team members accountable for operational checklist compliance, and implementing corrective actions when deviations are identified; maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols Provides coaching, support, and performance feedback to Shift Managers and retail associates while ensuring proper scheduling, coverage, and adherence to company engagement behaviors Monitors and analyzes operational and financial data to support achievement of unit goals, implements corrective actions as needed, and provides insights to Multi-Unit Manager on performance trends Oversees daily inventory procedures, coordinates with vendors on supply chain issues, maintains equipment functionality, and ensures proper receiving and processing procedures are followed Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and supports operational budget objectives Maintains working knowledge of brand standards and lease agreements, ensures visual merchandising and store presentation meet requirements, and provides training to associates on brand compliance Resolves complex customer and associate issues using sound judgment, ensures exceptional service delivery, and implements strategies to enhance customer satisfaction and revenue generation Conducts on-the-job training for associates and Shift Managers, communicates company initiatives and changes, and serves as liaison between front-line staff and Multi-Unit Manager Ensures all federal, state, and local safety and health standards are understood and followed, trains staff on safety protocols, and maintains compliance with all regulatory requirements Maintains proficiency in management systems (MIV, Crunch Time, Kronos), embraces new technology implementations, and trains associates on system usage and best practices Implements marketing programs and promotional activities as directed, develops creative revenue-enhancement strategies, and provides operational support to achieve business objectives

Requirements

The combination of education and professional experience must exceed 4 years
Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs
Requires 4-6 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs
A bachelor's degree in Business Administration, Retail Management, Marketing, or related program can count for 2 of the 4-year requirement
Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes
Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools
Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics
Understanding of retail space optimization, category management, and seasonal merchandising strategies
Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals
Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Responsibilities

Ensures strict adherence to all retail operations Standard Operating Procedures (SOPs) by conducting regular audits, holding Shift Managers and hourly team members accountable for operational checklist compliance, and implementing corrective actions when deviations are identified; maintains consistent operational standards across assigned areas through systematic monitoring, documentation, and enforcement of established protocols
Provides coaching, support, and performance feedback to Shift Managers and retail associates while ensuring proper scheduling, coverage, and adherence to company engagement behaviors
Monitors and analyzes operational and financial data to support achievement of unit goals, implements corrective actions as needed, and provides insights to Multi-Unit Manager on performance trends
Oversees daily inventory procedures, coordinates with vendors on supply chain issues, maintains equipment functionality, and ensures proper receiving and processing procedures are followed
Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and supports operational budget objectives
Maintains working knowledge of brand standards and lease agreements, ensures visual merchandising and store presentation meet requirements, and provides training to associates on brand compliance
Resolves complex customer and associate issues using sound judgment, ensures exceptional service delivery, and implements strategies to enhance customer satisfaction and revenue generation
Conducts on-the-job training for associates and Shift Managers, communicates company initiatives and changes, and serves as liaison between front-line staff and Multi-Unit Manager
Ensures all federal, state, and local safety and health standards are understood and followed, trains staff on safety protocols, and maintains compliance with all regulatory requirements
Maintains proficiency in management systems (MIV, Crunch Time, Kronos), embraces new technology implementations, and trains associates on system usage and best practices
Implements marketing programs and promotional activities as directed, develops creative revenue-enhancement strategies, and provides operational support to achieve business objectives