Multi Store Manager (Self Storage)

SecureSpace Management•Coral Gables, FL

About The Position

The Multi-Store Manager performs a wide variety of duties that support and enable the District Store Coordinator and District Managers to meet and accomplish the expectations and requirements defined in the position. To this end, the Multi-Store Manager must be able to work within collaborative team efforts to prioritize sales and customer acquisition, vendor management, and the overall performance of their assigned stores. The multi-store manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers. The Multi-Store Manager will ensure their assigned stores overall reflection of brand expectations, including sales, collections and occupancy stats, positive customer experience, cleanliness, and facility operations. What makes a Multi Store Manager at a SecureSpace Management LLC Self-Storage facility different than the other Storage opportunities? We truly promote from within. We are opening 30+ stores in 2025, which provides a great opportunity for career growth. Currently over 40% of our District Store Coordinators started as Store Managers with SecureSpace. 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your stores already booked and paid! Our stores are fully owned and operated, no managed properties to deal with. All of our Auctions are done online, no in-person auctions.

Requirements

Minimum (3) years of experience in storage, retail or hospitality.
Strong use of the English language in verbal and written communication
Customer service mindset
Proficient in Microsoft, word, and excel.
Willing to travel on a frequent basis to assigned stores for both regular shift coverage and the ongoing support of team members, customers and store needs as necessary.
Need to be able to move about the entire 1-acre property (both indoors and outdoors) for customer tours of the facility, to receive, move and restock inventory in boxes up to 50 pounds (on occasion), to position self for inspection and general maintenance tasks, to recognize potential maintenance, safety, and fire issues, and to operate roll-up doors to storage units.

Nice To Haves

Multi-unit experience is preferred but not required.

Responsibilities

Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.
Reach out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
Communicate results, updates, and recommendations clearly and effectively to the District Manager and the Leadership Team.
Willing to complete frequent travel, to all assigned locations for scheduled shifts and operational support based on the needs of the business.
Flexibility in your schedule for weekend and holiday work, depending on facility hours and schedules with your team.