Property Manager, Multi-Site

Harbor Group Management•Austin, TX

About The Position

Responsible for the operational aspects of assigned properties and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, information reporting, and compliance with all applicable laws and company policies.

Requirements

High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
Proficiency and working knowledge of personal computers: keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications required.
Ability to manage conflict, provide direction, and drive business results by managing the performance of staff members.
Ability to motivate and sustain high momentum in oneself and the team.
Excellent time management, organizational, written, and verbal communication skills
Strong interpersonal and customer service skills demonstrate the ability to manage residents positively.
Ability to make and implement decisions under risk and/or uncertainty conditions.

Nice To Haves

Proficiency in using social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube is preferred.
The Certified Apartment Manager (CAM) or Resident Apartment Manager (ARM) designations are a plus.

Responsibilities

Complete physical inspections of properties to ensure curb appeal is maintained; verify condition of vacant apartments and coordinate with maintenance staff to ensure timely recondition of apartments after move-out.
Manage rent collection, replacement reserves, Rent Relief Tracker, and renter’s insurance follow-up.
Sign new and renewal leases and generate and send renewal letters.
Approve and draft supporting documents for on-site transfers.
Maintain electronic files and approve/sign off on lease file checklists upon move-in.
Drive education of residents regarding online payments and online service requests.
Review pricing, Servus Connect Dashboard, Ops Orders, and ROG, and approve as needed.
Review Community Rep Pro and respond to reviews.
Complete and submit monthly bonus worksheets and approve monthly recodes.
Review and make appropriate corrections, and submit bi-weekly timecards for staff.
Under the direction of the Regional Manager, carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Responsible for the thorough knowledge, implementation, and enforcement of all policies and procedures of Harbor Group Management Company, ensuring through constant supervision and review that all personnel in all departments are operating within those regulations.
Responsible for overall leasing of the properties, ensuring through supervision of the office and leasing personnel that all sales techniques and methods required by the management company are being used effectively and in a professional manner.
Responsible for responding to resident requests or complaints promptly, efficiently, and courteously and escalating when necessary.
Responsible for ensuring that all personnel in all departments always operate within OSHA (Occupational Safety & Health Act) standards and company safety policies; complete incident reports when required.