Steve & Kate's Multi-Site Camp Director (New York, New Jersey)

Bright Horizons Family Solutions•City of Ithaca, NY

About The Position

An Multi-Site Camp Director is responsible for all aspects of planning and executing innovative, kid-centric summer day camp, as well as other seasonal break programs and pop-up childcare events throughout the year. This role involves developing and implementing local marketing initiatives; establishing and building relationships with hundreds of camp families; recruiting, hiring, training and leading seasonal teams, and; overseeing logistics, compliance, operations and inventory management for the programs they manage. Successful Multi-Site Camp Directors will create a dynamic, inclusive and growing camp community for campers, staff and families and manage stellar teams, while ensuring safety, operational efficiency and profitability.

Requirements

Bachelor's Degree - Preferred or 5 additional years of experience in a camp, education or childcare in lieu of a degree
3 years Administrative or Supervisory Experience in a Camp, Education or Childcare setting - Required
Past management or leadership experience is required; experience hiring and managing teams of 5 or more, as well as experience with multi-site management is preferred
Must demonstrate an understanding of required quality camp standards; knowledge and ability to lead staff in implementation of developmentally appropriate program; experience and skill in communication, leadership, organization and supervision; sensitivity and responsiveness to needs of families, staff, and client/hosts; and ability to perform job responsibilities in all levels of direct care.
Demonstrated sensitivity and responsiveness to needs of parents/guardian, staff, and client/host.
Must demonstrate working knowledge and management of business operations and financial performance proficiency, combined with technology platforms for business operations, such as HRIS, timekeeping, enrollment tracking and billing.
Strong leadership, supervisory and organizational skills, demonstrated ability to handle multiple tasks.
Experience working in an inclusive work environment and managing across differences.
During camp programs, Multi-Site Director is expected to be on-site. When camps are not in session, most planning work can be done from home, but are expected to be actively marketing, recruiting staff and promoting camp in their community (as defined by a 15 mile radius from their host school location).
On-site management at camp can be physically demanding, with extended periods of time on your feet, outside and occasional activity requiring physical exertion.
If applicable based on assigned camp's food service and staffing models, obtain applicable required food handling/service certifications and/or training.
Multi-Site Directors will be expected to run programming throughout the year when school districts are not in session.
Travel within the defined region may span up to 50 miles, any travel outside of this area is covered by the company.

Nice To Haves

Candidates who meet the ACA standard of being at least 25 years old are preferred.

Responsibilities

Responsible for all stages of the employee life cycle for seasonal teams of up to 35: attraction, recruitment, onboarding, development, retention, and separation at up to three different camp locations.
Supervising the on-site managers responsible for all facets of a day camp that runs 7-12 weeks, with a typical range of 20-120 campers per day at up to three locations
for managing other break programs and pop-up child care events in their region whenever local school districts are not running.
Handles crisis, emergency, behavioral and medical responses as needed when issues come up at camp or in other childcare settings.
Manages all customer contact when seasonal management is not in place for their programs, including responding to email and phone inquiries in a timely fashion, providing exceptional customer service, and handling sensitive and escalated matters for hundreds of prospective and attending camp families.
Develops relationships with local schools, PTAs, businesses and other organizations to create promotional opportunities for the camp by offering cash, in-kind donations and camp services / programming in exchange for marketing.
Leads online and in-person promotional events and presentations for prospective families regularly throughout the pre-season.
Manages compliance processes and ensures implementation of company, city and state required policies for camps and/or childcare facilities as applicable to their locality.
Oversees the management of a six-figure budget for personnel, food and programming.
Oversees all logistics and inventory management functions for hundreds of items valued in excess of six-figures, which are needed to run camp programs.
Negotiates terms and manages relationships with local vendors that provide programming for their camp.
Regularly visits camp programs when run by seasonal leadership, travels within a defined region