Multi-Service Strategic Client Relations Director

Bright Horizons Children's Centers•Newton, NE

5d•$95,000 - $130,000•Remote

About The Position

Are you a stellar Strategic Client Relations Director who has a proven track record of retaining and growing business? Are you looking to feel a true connection to the work you are doing each day? If so, we are now hiring for a Multi-Service Strategic Client Relations Director to oversee your own portfolio of clients. This is a Remote position available in the United States. As the Multi-Service Strategic Client Relations Director you will be responsible for the effective management of relationships of employer-sponsored (client) accounts. Your main focus will be to enhance and build upon existing relationships resulting in client retention and growth. You may also be responsible for successfully launching new client business. This position is remote, with client meetings virtual or in-person including potential travel to meet with clients. Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference .

Requirements

Bachelor's Degree (an additional 3 years of relevant experience would be considered in lieu of an applicable degree)
10 years direct account or client relationship management with proven ability to upsell

Nice To Haves

Experience managing a portfolio of clients and a proven track record of retaining and growing business
Strong relationship management skills
Ability to work well in a collaborative environment
Ability to multi-task and juggle competing priorities, as well as ability to jump right in and hit the ground running on a new portfolio
Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered

Responsibilities

Strategically grow and expand business with existing clients in your portfolio, as well as oversee the retention and growth of the portfolio you are covering for. This includes Client Centers, Back-Up Care, College Coach, and/or Tuition Subsidy Programs
Proactively develop strong partnerships with clients to maximize retention and loyalty
Renew and negotiate client contracts
Keep opportunities current and accurate in Salesforce (for both your portfolio and the portfolio you’re covering)
Develop and execute marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives
Provide timely and thorough responses to client inquiries and requests on a day-to-day basis
Analyze program utilization, effectively communicate utilization trends to clients, and continuously provide strategic direction to clients to meet their organizational objectives