Multi-Line Claims Adjuster

Berkley•Scottsdale, AZ

14h•Hybrid

About The Position

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand. At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry. This Auto/Multi-Line Claims Adjuster is a key contributor to the Berkley One brand. The position requires Property, Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. The Multi-Line Claims Adjuster is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner.

Requirements

Broad knowledge of the auto liability claim handling process
Agile learner who can quickly absorb information and apply it to current business situations.
Minimum 2 years of experience handling auto liability insurance claims with an emphasis in working with High Net Worth customers and experience with automated claims systems
Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. You will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
Calm under pressure. You have excellent organizational and negotiation skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
You have a strong sense of accountability, fun and adventure
Natural curiosity. You love learning how things work and you are always looking for innovative improvements

Responsibilities

Handle first and third-party personal lines auto and homeowners, liability, first party medical/PIP, third party BI and auto physical damage claims of moderate complexity as assigned
Appropriately manage claims through coverage analysis, investigation, reserving and resolution
Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
Negotiate and convey claim settlements within authority limits
Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
Write denial letters, Reservation of Rights and other correspondence
Maintain an effective diary system and document claim file activities in accordance with established procedures
Pro-actively manage file inventory to ensure timely resolution of cases
Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
Perform administrative functions such as expense accounts and time off reporting as required
Capable of participating on CAT duty when needed