Remote Multi-Line Claims Adjuster – Auto Physical Damage (Commercial Trucking)
About The Position
At CCMSI, we don’t just process claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative culture. Our employee-owners are empowered to grow, contribute, and make a meaningful impact. We are seeking an experienced and dedicated Multi-Line Claim Representative I to join our team. This remote position focuses on the investigation and adjustment of Auto Physical Damage (APD) claims. As a key member of our claims team, you will be responsible for managing claims from start to finish, ensuring thorough investigations, accurate assessments, and efficient resolutions. You will play a crucial role in maintaining the high standards of claim services that our clients expect from CCMSI, all while adhering to our corporate claim standards and regulatory requirements. In this training position, you will gain the skills and experience needed for potential future promotion to a more senior-level claim position. You will be accountable for delivering quality claim services, which involves detailed documentation, effective communication with stakeholders, and adherence to state regulations governing auto insurance claims. The ideal candidate will have a strong background in handling auto claims, with a particular focus on APD . You should possess excellent analytical and problem-solving skills, a keen attention to detail, and the ability to manage multiple claims simultaneously. Proficiency in claims management software, solid knowledge of industry regulations, and superior negotiation and customer service skills are essential. If you are a proactive, independent professional looking to advance your career in a remote working environment, we encourage you to apply.
Requirements
- Active Adjuster’s License (any U.S. jurisdiction).
- 3+ years of proven claims handling experience, ideally in auto or multi-line claims.
- Strong organizational skills with the ability to work independently in a remote environment.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience handling APD claims.
- Strong negotiation skills for claims and tow bill resolution.
- Familiarity with state auto insurance regulations.
Responsibilities
- Determine coverage by analyzing insurance policy terms.
- Investigate and adjust Auto Physical Damage (APD) claims.
- Settle claims within authority or seek authority in line with client instructions.
- Review and process payments in accordance with claim standards.
- Apply knowledge of state regulations governing auto insurance claims.
- Negotiate settlements and resolve repair/tow bills to achieve favorable outcomes.
- Manage multiple claims simultaneously while maintaining quality standards.
Benefits
- Employee ownership – we are 100% employee-owned.
- Manageable caseloads designed for quality work.
- Career development opportunities with room for advancement.
- Comprehensive benefits package including medical, dental, vision, and 401(k).
- Collaborative and supportive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
