Remote Multi-Line Claims Adjuster – Auto Physical Damage (Commercial Trucking)

Ccmsi • Dallas, TX

10h • $60,000 - $65,000 • Remote

About The Position

Overview Position Title: Multi-Line Claim Representative I Location: Fully Remote (U.S. only) Schedule: Monday–Friday, 8:00 AM–4:30 PM (Local Time Zone) Salary Range: $60,000–$65,000 annually Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary We are seeking an experienced and dedicated Multi-Line Claim Representative I to join our team. This remote position focuses on the investigation and adjustment of Auto Physical Damage (APD) claims. As a key member of our claims team, you will be responsible for managing claims from start to finish, ensuring thorough investigations, accurate assessments, and efficient resolutions. You will play a crucial role in maintaining the high standards of claim services that our clients expect from CCMSI, all while adhering to our corporate claim standards and regulatory requirements. In this training position, you will gain the skills and experience needed for potential future promotion to a more senior-level claim position. You will be accountable for delivering quality claim services, which involves detailed documentation, effective communication with stakeholders, and adherence to state regulations governing auto insurance claims. The ideal candidate will have a strong background in handling auto claims, with a particular focus on APD . You should possess excellent analytical and problem-solving skills, a keen attention to detail, and the ability to manage multiple claims simultaneously. Proficiency in claims management software, solid knowledge of industry regulations, and superior negotiation and customer service skills are essential. If you are a proactive, independent professional looking to advance your career in a remote working environment, we encourage you to apply. Important – Please Read Before Applying This is a true insurance claims adjusting role, not an HR, benefits, safety, consulting, or administrative position. Candidates must have direct experience investigating, evaluating, reserving, negotiating, and resolving claims as an adjuster or adjuster supervisor within a carrier, TPA, or similar claims environment. Applicants without hands-on adjusting experience will not be considered.

Requirements

• Active Adjuster’s License (any U.S. jurisdiction).
• 3+ years of proven claims handling experience, ideally in auto or multi-line claims.
• Strong organizational skills with the ability to work independently in a remote environment.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience handling APD claims.
• Strong negotiation skills for claims and tow bill resolution.
• Familiarity with state auto insurance regulations.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

• Determine coverage by analyzing insurance policy terms.
• Investigate and adjust Auto Physical Damage (APD) claims.
• Settle claims within authority or seek authority in line with client instructions.
• Review and process payments in accordance with claim standards.
• Apply knowledge of state regulations governing auto insurance claims.
• Negotiate settlements and resolve repair/tow bills to achieve favorable outcomes.
• Manage multiple claims simultaneously while maintaining quality standards.

Benefits

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees