Multi-Line Claim Associate I LevelUP- P&C

Ccmsi • Reading, MA

1d • $23 • Onsite

About The Position

The Claim Associate I LU position marks the initial phases of our comprehensive training program. This role is designed for those who are new to claims but are enthusiastic about learning and advancing quickly in the field. Participants in the LevelUP Pathway will undergo rigorous training to be promoted to a Claim Associate II and eventually to a Multi-Line Claim Representative I. Structured Development: Includes personal study, e-learnings, work shadowing, planned experiences, and regular evaluations. The Claim Associate I LU position is designated for the first and second phases within the CCMSI-U LevelUP Career Pathways Program. Individuals classified in this program are designated as participants in the LevelUP Pathway which is an internal training program for participants/employees to be considered for promotion to a Claim Associate II (Phase 3 & 4) followed by Multi-Line Claim Representative I (Phase 5). The Claim Associate I LU investigates and evaluates 1 st and/or 3 rd party claims of minimal complexity under close supervision. Accountable for the quality of claim service as perceived by CCMSI clients and within Corporate Claim Standards. All Claim Associate II LU’s will be expected to be promoted into a Multi-Line Claim Representative I position once they have achieved the necessary skills and competencies (per the LevelUP requirements). Refusal to accept the advancement to Claim Associate II LU or a Multi-Line Claim Representative I position may result in being re-classified to another position if available or withdrawal of the employment offer.

Requirements

• Possess a long-term career goal to work in insurance as an adjuster.
• Excellent oral and written communication skills.
• Individual must be a self-starter with strong organizational abilities.
• Proven ability to demonstrate independent critical thinking skills.
• Ability to coordinate and prioritize required with exceptional time management.
• Ability to operate general office equipment and perform clerical duties.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
• Discretion and confidentiality required.
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.
• Associate’s degree or two year’s related business experience.
• Commitment and willingness to learn roles with increasing decision making authority and responsibilities.
• Proficient with Microsoft Office programs.
• Must pass Adjuster license exam as required for respective jurisdiction(s).

Nice To Haves

• Bilingual (English/Spanish) preferred.

Responsibilities

• Investigate, evaluate and adjust 1 st and/or 3 rd party claims of minimal complexity under direct supervision. (Not to exceed 50 claims)
• Establish reserves and/or provide reserve recommendations within established authority levels under direct supervision.
• Set up designated claim files and complete all set up instructions, as requested.
• As appropriate, make referrals to outside vendors on designated cases under direct supervision. (i.e., property damage appraisals, rental vehicles, etc.)
• Review and approve damage estimates and miscellaneous invoices on designated claims.
• Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process.
• Authorize and make payments on claims utilizing a claim payment program in accordance with industry standards and within established authority levels under direct supervision.
• Summarize all correspondence, damage estimates and claims related documents in claim log notes.
• Review and maintain personal diary on claim system.
• Provide technical and clerical claims support to designated clients, as requested.
• Compliance with corporate claim standards and special client handling instructions as established.
• Will act as a back-up to designated adjusters when needed.
• Performs other duties as assigned.

Benefits

• 4 weeks paid time off in your first year, plus 10 paid holidays
• Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees