Multi-Line Claim Adjuster (Auto, PD, GL, BI)
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Multi‑Line Liability Claim Representative II is responsible for the investigation, evaluation, and resolution of commercial liability claims across multiple client accounts and jurisdictions. This role manages a diverse desk that includes Commercial Auto, General Liability, and Municipal claims handling matters involving bodily injury, property damage, and litigation. This is a remote position supporting a national claim portfolio within a fast‑paced TPA environment. The role requires independent judgment, strong technical claim knowledge, and the ability to manage litigation, negotiations, and client expectations while maintaining compliance with CCMSI standards and service commitments.
Requirements
- 3+ years of liability claims handling experience
- Strong working knowledge of bodily injury, property damage, and litigation processes
- Experience handling commercial liability claims
- Ability to manage a multiple‑account desk independently
- Active adjuster license in designated home state
- Strong written and verbal communication skills
- Excellent organizational and prioritization abilities
- Ability to work independently while collaborating with a remote national team
- Proficiency with Microsoft Office (Word, Excel, Outlook)
Nice To Haves
- Experience in a TPA environment
- Commercial claims handling background
- Litigation management experience
- Experience working with municipal accounts
- Public speaking or client‑facing presentation experience
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
Responsibilities
- Investigate multi‑line liability claims involving bodily injury, property damage, and litigation
- Determine coverage, liability, and damages in accordance with policy terms and applicable laws
- Handle claims across Commercial Auto, General Liability, Municipal, and Garage Keepers programs
- Establish and manage claim strategy from initial report through resolution
- Review, evaluate, and negotiate medical, legal, and miscellaneous invoices
- Negotiate settlements directly with claimants, attorneys, and vendors
- Select, assign, and oversee defense counsel on litigated claims
- Monitor subrogation potential and coordinate recovery efforts
- Identify and manage excess carrier reporting requirements
- Maintain accurate, timely, and well‑documented claim files
- Communicate proactively with clients, insureds, attorneys, and internal partners
- Ensure compliance with CCMSI service standards, client handling instructions, and quality benchmarks
Benefits
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
