Multi-Cultural Executive Casino Host (Asian)

Caesars Entertainment Corporation•Baltimore, MD

59d•$70,000 - $80,000

About The Position

The Executive Casino Host drives gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Must be fluent in Chinese, Vietnamese or Korean languages

Requirements

Must be fluent in Chinese, Vietnamese or Korean languages.
Bachelor's Degree or 3+ years in gaming, marketing, entertainment or public relations
Proven customer service and telemarketing experience
Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese)
Knowledge and understanding of Chinese, Vietnamese and Korean culture, customs and traditions
Excellent English-language writing and verbal communication skills
Ability to quickly grasp and use computer apps, programs and databases
Comfortable with managing administrative responsibilities
Proven account management analytical skills
Must be able to work flexible hours including weekends & holidays and accommodate last minute schedule changes
Must be able to work outside of scheduled work hours and be on call 24/7

Responsibilities

Relays and amplifies the benefits of Caesars Rewards membership and associated amenities
Establishes and maintains the good will of VIP patrons through personal interaction
Represents Horseshoe Baltimore at on-property and off-property events.
Drives incremental income through booked trips and increased patron loyalty
Extends invitations and books patrons for special events
Books patron travel and hotel to Caesars Entertainment locations
Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business
Conveys terms of loyalty program and incentives to current and future patrons
Serve as Caesars Entertainment Brand Ambassador
Partners and develops trusted relationships with other departments and team members