Multi-Cultural Executive Casino Host (Asian)
About The Position
SUMMARY: The Executive Casino Host drives gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Must be fluent in Chinese, Vietnamese or Korean languages JOB FUNCTIONS: Relays and amplifies the benefits of Caesars Rewards membership and associated amenities Establishes and maintains the good will of VIP patrons through personal interaction Represents Horseshoe Baltimore at on-property and off-property events. Drives incremental income through booked trips and increased patron loyalty Extends invitations and books patrons for special events Books patron travel and hotel to Caesars Entertainment locations Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business Conveys terms of loyalty program and incentives to current and future patrons Serve as Caesars Entertainment Brand Ambassador Partners and develops trusted relationships with other departments and team members
Requirements
- Must be fluent in Chinese, Vietnamese or Korean languages.
- Bachelor’s Degree or 3+ years in gaming, marketing, entertainment or public relations
- Proven customer service and telemarketing experience
- Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese)
- Knowledge and understanding of Chinese, Vietnamese and Korean culture, customs and traditions
- Excellent English-language writing and verbal communication skills
- Ability to quickly grasp and use computer apps, programs and databases
- Comfortable with managing administrative responsibilities
- Proven account management analytical skills
- Must be able to work flexible hours including weekends & holidays and accommodate last minute schedule changes
- Must be able to work outside of scheduled work hours and be on call 24/7
Responsibilities
- Relays and amplifies the benefits of Caesars Rewards membership and associated amenities
- Establishes and maintains the good will of VIP patrons through personal interaction
- Represents Horseshoe Baltimore at on-property and off-property events.
- Drives incremental income through booked trips and increased patron loyalty
- Extends invitations and books patrons for special events
- Books patron travel and hotel to Caesars Entertainment locations
- Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business
- Conveys terms of loyalty program and incentives to current and future patrons
- Serve as Caesars Entertainment Brand Ambassador
- Partners and develops trusted relationships with other departments and team members
Benefits
- PTO
- 401(k)
- Medical
- Dental
- Vision
- Life & Disability Insurance
- Incentive Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
