MTS Customer Engineering

GlobalFoundries•Essex Junction, VT

About The Position

About GlobalFoundries: GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. Summary of Role: GlobalFoundries Fab 9 in Essex Junction, Vermont is looking for a motivated and experienced engineer to be a part of the exciting Customer Engineering team. The primary responsibility in this role would be to partner with customers to plan and execute build of their new products, align client requirements internally, be a client advocate within the Fab, run customer meetings where multiple technical items are discussed, and support resolution of all customer issues.

Requirements

4 Year Technical / bachelor’s degree in science, Math, Engineering, Semiconductor Manufacturing or a related discipline or equivalent military training or work experience
minimum 3 Years Experience in Manufacturing or Customer Facing Engineering Role
Language Fluency – English –both written and verbal
Strong Teamwork
Excellent communication and organizational skills
Ability to multi-task and prioritize activities
Ability to travel ~10%

Nice To Haves

Technical Masters or PhD Degree in Science, Math, Engineering, Semi-Conductor Manufacturing
4-7 Years Experience in Manufacturing or Customer Facing Engineering Role

Responsibilities

Perform as technical conduit for customer programs from customer prototyping (NPI) to product end of life
Act as primary engineering channel ensuring crisp & clear communication
Be the focal point for customer communication to the Fab, aligning messaging internally and then sharing externally with the customer
Work with the Fab 9 Production Control, Planning and Product Integration teams to track internal dates and On Time Delivery metrics
Lead and facilitate customer meetings, ensuring action items are aligned and followed up on
Problem-solve any and all issues that arise
Train other team members as appropriate
Interface and collaborate with Account Managers (AM), Field Application Engineering (FAE) and Customers to enable program success
Achieve revenue goals and derive customer satisfaction
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
Other duties as assigned by manager / supervisor