MSW Resource Counselor

Tri-County Aging Consortium•Lansing, MI

1d•$29

About The Position

Serves as a Person-Centered Options Counselor for the Agency . Facilitates an interactive process where participants (including family members and caregivers) receive guidance in the deliberations for making informed choices about long-term support and services. Promotes person-centeredness while developing a long-term care plan. Empowers participants, including those experiencing cognitive loss or caring for someone experiencing cognitive loss, to navigate the long-term care support and services system. Member of the TCOA Access Services program.

Requirements

Master's degree in social work with current social work licensure required.
Two years of experience in the field of aging and/or disability required.
Inform USA certification, whether current or completed within 12 months of employment.
Commitment to the organization's missions and goals.
Computer skills are sufficient to learn specific departmental software programs.
Ability to maintain confidential information regarding all aspects of participant, volunteer, employee, and agency information.
Ability to work independently or as part of a team.
Ability to communicate effectively and establish good relationships with staff, participants, volunteers, and vendors.
Ability to represent the Agency in a professional manner.
Must be able to adjust priorities to meet deadlines in a timely manner.
Must have knowledge of the long-term care system and experience working with caregivers.
Must have superior customer service skills.
Must demonstrate an ability to remain professional and composed when dealing with sensitive participant concerns.
Ability to meet department standards with regard to job knowledge, participant focus, initiative, productivity, communication, teamwork, and attendance.

Nice To Haves

Three years of experience working with participants living with dementia and their caregivers preferred.

Responsibilities

Provides information regarding services and public benefits and makes appropriate referrals.
Stays current regarding relevant resources, managing and providing resources, education and support to participants and caregivers.
Participates and/or spearheads development of community education and health programs.
Answers inquiries from those who request information regarding community services and benefits programs.
Maintains complete and accurate documentation regarding each participant and/or caregiver.
Shares information with participants regarding available services and public benefits in a timely and courteous manner.
Ascertains program suitability for callers and refers to Agency staff or to community services and programs, as appropriate.
Provides advocacy/social/emotional support to participants and their caregivers including, but not limited to, case conferences and crisis intervention.
Makes home visits to evaluate participant and/or caregiver needs.
Maintains appropriate records and files.
Creates reports as requested.
Serves on TCOA Communications Committee and Outreach Team, including community presentations.
Conducts Caregiver Dementia education and training to meet programmatic and Agency requirements.
Collaborate with the Information and Assistance team to coordinate services for high-needs cases, ensuring timely support and resolution.
Regularly share and update community resource information to enhance service delivery and maintain accurate resource databases.
Participate in weekly meetings to review and discuss high-needs cases, ensuring alignment and effective communication across teams.