MSR AS (ATL) - 05/04

TEKsystems • Brookhaven, GA

4d • $20 - $20 • Hybrid

About The Position

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Requirements

• Knowledge of products and services
• Active listening skills
• Multiple system adaptability
• Engagement methods to ensure optimal member experience and customer service

Responsibilities

• Respond to inquiries and requests from members
• Provide information regarding Client's products and services
• Perform transactions or related functions for various accounts
• Advise members of other products and services

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees