MSP Technology Alignment Manager

Culture Fits•Knoxville, TN

About The Position

The Technology Alignment Manager (TAM) is responsible for building long-term trusted relationships with clients while ensuring their technology environment aligns with business goals, security standards, and operational best practices. This role bridges the gap between technical service delivery and strategic business outcomes by conducting regular technology reviews, analyzing infrastructure health, and recommending improvements that support each clients long-term growth. Technology Alignment Managers act as strategic advisors , helping clients make informed technology decisions while collaborating closely with internal engineering and service teams to ensure successful execution.

Requirements

5+ years of experience in an MSP, IT consulting, or technology leadership role.
Experience serving as a technical advisor, vCIO, TAM, or service delivery leader .
Strong understanding of modern IT environments including: Microsoft 365 Cloud platforms Networking and infrastructure Cybersecurity fundamentals Backup and disaster recovery
Ability to translate technical insights into business-focused recommendations .
Strong presentation and communication skills with the ability to engage executive stakeholders.
Experience reviewing service metrics and using data to drive operational improvements.

Nice To Haves

Experience conducting Technology Business Reviews or strategic planning sessions with clients .
Familiarity with MSP service frameworks and operational best practices .
Experience assisting clients with technology budgeting and lifecycle planning .
Certifications in Microsoft, networking, cybersecurity, or service management frameworks.

Responsibilities

Client Relationship & Strategic Advisory Develop and maintain strong relationships with assigned client stakeholders, including executive leadership.
Serve as a trusted technology advisor , guiding clients on infrastructure planning, risk mitigation, and technology investment.
Maintain a deep understanding of each clients business objectives, operational priorities, and technical environment.
Provide proactive recommendations that improve security, reliability, and operational efficiency.
Technology Business Reviews Conduct Technology Business Reviews (TBRs) with clients on a scheduled cadence.
Present insights on infrastructure health, support trends, risks, and strategic opportunities.
Align technical recommendations with the clients short- and long-term business goals.
Translate complex technical information into clear, business-focused recommendations.
Environment Oversight & Alignment Maintain awareness of the clients technology environment, including: Cloud platforms Network infrastructure Endpoint environments Security posture Backup and disaster recovery systems
Identify operational risks and improvement opportunities within the client environment.
Collaborate with internal engineering teams to plan and execute improvement initiatives.
Data Analysis & Strategic Planning Analyze service data, ticket trends, and monitoring reports to identify recurring issues and operational risks.
Leverage reporting insights to drive data-informed recommendations for service improvements.
Assist clients with technology budgeting, lifecycle planning, and forecasting .
Provide input into project roadmaps and technology investment planning.
Internal Collaboration Work closely with service desk, project teams, and leadership to ensure alignment between client strategy and service delivery.
Communicate client priorities and strategic initiatives internally to ensure successful execution.
Provide feedback to leadership on emerging client needs, technology gaps, and service improvement opportunities.
Continuous Improvement Stay current with emerging technologies, security trends, and industry best practices.
Participate in professional development including certifications, technical training, and industry events.
Contribute to improving internal processes, service frameworks, and client engagement models.